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    Wednesday
    Aug272014

    It's time to clean up our language

     

    Listening to people talking is something we do every day; listening in workshops, in planning sessions, in meetings, conversations and learning environments.

    I don't know about you, but I hear lots of 'dirty' language! Ok, not swearing, but rather let's call it 'unclean language'. 

    This is language where people interrupt, make assumptions, give directions, tell people what to do and dish out prescriptions. Yes... how much do you enjoy being told what to do? Often we may not intend to be so ... dirty... with our language, so it's something to be aware of. 

    We really do need to clean up our language!

    Clean language has the capacity to break down silos, build trusting environments, boost our capabilities to think, evolve our ideas and deepen engagement. It's an approach identified and developed by New Zealander David Grove. More leaders, coaches, managers and drivers of change might like the idea of achieving those things.

    You can read more about the technicalities of clean language here and here but a session presented at a conference I was at recently reminded me of the power of this clean listening and communication tool.

    In short, here's how you keep it clean:
    • listen using the person's words
    • use 'and...' to kick off your sentence or question
    • ask 3 key clean questions (where x is a word they've mentioned/used)
      • And what kind of x is that x?
      • And is there anything else about x?
      • And that's x like what ?
    • stick to these three questions
    • slow down.
    You can get the essence of the session from my visual notes.

    So... how 'clean' are you? How clean are the others on your team? 

    Boost engagement, build trust and break down silos in these challenging times by cleaning things up.

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