ish:

The Problem with our Pursuit for Perfection and the Life-Changing Practice of Good Enough’

 

- my new book -

 

 

 

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Conference Keynotes 

Half, Full and Multi-day Learning Experiences 

Facilitated Programs

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 I'm speaking at 

 

AGILE USA 

August 2019

Keynote

 

 

 

 

SIRF RT

August 2019 

Keynote

 

 

CPA Congress 2019 

 October 2019 

Perth

Brisbane

Melbourne

 Canberra

Sydney

Adelaide

 

Keynote & Workshop

 

 

 

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New Keynote and Workshop


 

 

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Comprehensive 2 day program runs next:

 

MELBOURNE

October 3 & 4, 2019

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 It's not 'drawing'...

It's 
VISUAL

SENSEMAKING

with Lynne Cazaly
using The Visual Mojo Method
 
1 day practical workshop for your team
Build this powerful, influential skill to help make sense of change, communicate clearly and engage people in the most challenging situations
  

Tickets via Eventbrite

SYDNEY - June 27

MELBOURNE - September 11

PERTH - October 7


or... contact Lynne to arrange a workshop at your workplace 

 
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    Wednesday
    Apr102013

    This is your leader speaking...

    Blue skies, white fluffy clouds, flying at 31000 feet - all was good.

    Then the First Officer announced from the flight deck that he had some "bad news". 

    Come on! You're in a plane, hurtling through the air experiencing the miracle of flight - my view is there is only one type of 'bad news' when you're 'up there' and that is you're going down, possibly unexpectedly.

    Maybe it was a delay, maybe a toilet wasn't functioning, maybe our choice of lunch is no longer available. 

    But that First Officer has HUGE context at play, competing with his message. He needs to be oh-so careful about the language he chooses so that things are kept real and in perspective...for his clients or customers. 

    The First Officer (not the Captain mind you) was flying us on this trip and The Captain had introduced him at the start of the flight.

    The leadership position, status and role of the Captain and First Officer is massive ... big .... and impactful. What they say can carry so much more meaning than say, the flight attendants. Sorry, but that's how status plays out in this sky high world.

    Leaders of all sorts need to remember that the environment, situation or context is just as important as what they are saying. During times of stress, crisis, change or restructure particularly. 

    Are you making announcements or presentations to staff in the lunch room, the board room or the training room? Think of your audience, where they are and what you want to say. It all works together. 

    And the bad news from the First Officer? Apparently there had been some showers of rain in the city we were landing in. 

    What?! Is that all? Phew! I thought I was gonna die!

    That First Officer will have a smoother journey to Captain (who was a woman - yes, go girl!) when he remembers that the context he is in everyday, isn't as familiar to his passengers. 

     

     

    Tuesday
    Apr092013

    Cough up that complexity furball

    Go on ! *cough cough* Get it up... and out !

    That furball of complexity that's lodged in your team's throat is disengaging, dull and not getting through to people across the business. 

    But when you've got so much detailed information to get across to so many people - and you need to do it quickly, or you've lost them - it's no wonder we try for pages and pages and packs and packs and more and more... 

    *cough*

    I worked with a team recently, actually, four teams. They wondered how to present their four complex projects of work from the past months (and for some, years) of effort. 

    How do you do that without losing some of the essence, the detail and depth that sits behind their key points?

    These four visual storyboards did the trick!

    *cough*

    I created them on an ipad (using the app Brushes and my finger as a stylus). I have no artistic training by the way. It's about the thinking, not the drawing. The images were able to be printed out and laminated and 'spoken to' by the leaders of the projects. They could just as easily be projected on a screen.

    Engaging, made-by-a-human, told-by-a-human and a sweet-as change from the hardcore digital stuff the leadership team had been pounded with up until now.

    Now these visuals will go on a story tour around the business' offices and sites to share the message and the vision and so much more. 

    • Sort through your thinking and your story.
    • What does this audience really need to know?
    • How can you deliver that in an engaging way? 
    • And a final tip: you don't need a big-bucks agency to help you get closer to being a real human. 

     

     *cough*

    Monday
    Apr082013

    Who do you know who hogs the stage?

    Giggle, laugh.... snort!

    The comedy festival continues here in Melbourne and I've seen Rama Nicholas' one woman show, Jason and Jimmy's Sketchual Healing and some late night Theatresports ... and more to come over the next week or two. 

    Even the genius performance of Rama Nicholas - while alone on stage and playing about eight different characters throughout the night - had input from a light and sound guy and some lovely suggestions and input from the audience.

    None of them 'hog the stage' though. All shows tap into the creative genious in the room. Even the solo performers do. The stand-up comics do too. They highlight the late arrival or get input and suggestions from the audience. They have high points, quiet points, hilarity, reflection, touching tender moments - but it's so hard to do that all alone, throughout the entire performance, with no input at all. 

    So if you - or, well, not you but someone you know or work with - has a tendency to hog the stage, they're not giving support performers (that is, the rest of the team) the opportunity to deliver a great performance. 

    The focus must be shifted from the leader.

    The focus must shift from the expert.

    The focus has to move to people who will execute, implement, advise, consult, inform, contribute... the other people on the 'stage'. 

    The team you're in is an ensemble of talented and very clever performers. Even the ones you think aren't so talented still have many talents. 

    Be sure that you give people the air time and the opportunity to be in a 'production' that brings out their strengths so they'll do their best work. 

    Friday
    Apr052013

    Where were you when the lights went out?

    A colleague just posted an update about her workplace this afternoon :

    No servers at work, so no phones, computers or internet... Manager is talking about using pens & paper... retraining on a Friday arvo!

    You know the feeling - when the network is down or the power is off. 

    We go to do things automatically, habitually. 'Oh, I'll look that up on the inter....oops, no power...' or 'I'll send him an email about ... oh yeah, no servers'

    There's a film from the late 1960s called 'Where were you when the lights went out' with Doris Day and a cast of other greats who were a little stuck when a huge blackout impacted millions of people. 

    When a communication technology we rely on stops, breaks or shuts down, what do you do?

    Do you simply sit and wait it out? Or go for a coffee? Or sit, chat, wander around and .... well.... wait?

    I think that a few moments, minutes, hours without modern communication technology is the ideal time to literally retrain your brain. 

    YES! Get the pens and paper out.

    1. Sketch out some thinking about that project you're working on
    2. Draw up the pros and cons of that decision you still haven't made
    3. Recap the key points from the stakeholder workshop you were in
    4. Bullet point the top 3 actions you'll follow up on tomorrow
    5. Doodle while you just r-e-l-a-x

    You don't need to be able to draw to make great use of analogue tools. You just need to make use of the tools, more often than you're probably doing now. 

    They will unlock some new ways of thinking, seeing and processing; if you involve someone else in your conversation you'll be collaborating, working together and thinking; and you'll likely see some possibilities that you'd missed previously. 

    Rather than it being an inconvenience, see it as a gentle force to develop.

    It's like the acronym I heard yesterday: AFGO - another freakin' growth opportunity! 

    Friday
    Apr052013

    I hear what you're saying. Oh really?

    Teleconference, phone hook up or remote meeting: the bottom line is, you're talking but you can't see each other. 

    You can't see facial expressions, body language or pick up on those many subtle cues that the stars of Lie to Me were so clever at identifying and deciphering. 

    But you do have your ears. 

    And you need to tune those ears in with greater attention than you do in a normal face-to-face meeting. 

    I outlined in an earlier post that you have voice tone, volume and speed to listen in to and to notice the subtle shifts and changes. This is powerful when you can see people in a workshop or meeting, but even more powerful when it's all you've got on a phone hookup. 

    I think it's the best 'test' of whether someone is REALLY listening - you go beyond hearing the words that are spoken and are able to pick up on the delivery, how it is said. Then you can go from there - you can ask another (better) question or you can check, clarify and go deeper to work out what might not have been said. 

    Listen up folks! This is the listening you need to put to work everyday to make sure you really do hear what people are saying.