Individual and Group Mentoring Program 


Your path to greater commercial value

Starting September 23, 2019 for 12 weeks

RESET your Value for 2020


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OCTOBER 23

Mya Tiger in St Kilda 

Melbourne Australia 

12 - 2pm

 

Get tix via Eventbrite


 

 

 

 

ish:

The Problem with our Pursuit for Perfection and the Life-Changing Practice of Good Enough’

 

- my new book -

 

 

 

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Keynote & Workshop

 

 

 

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Comprehensive 2 day program runs next:

 

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October 3 & 4, 2019

 

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December 3 & 4, 2019

 

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March 2 & 3, 2020

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ONLINE PROGRAM

Series 2 in October/November 2019

4 x 1 hour online sessions

 

 

 

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 It's not 'drawing'...

It's 
VISUAL

SENSEMAKING

with Lynne Cazaly
using The Visual Mojo Method
 
1 day practical workshop for your team
Build this powerful, influential skill to help make sense of change, communicate clearly and engage people in the most challenging situations
  

Tickets via Eventbrite

PERTH - October 7

MELBOURNE - January 17


or... contact Lynne to arrange a workshop at your workplace 

 
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    Entries in communication (32)

    Monday
    May132019

    Respect the old please

    'Push the new. Drive the change. Create urgency. Move on.'

    These phrases are part of transformation at work - everyone’s on 'a journey' and many a leader wants us to ‘move on’. Those labelled 'laggards', are derailing change efforts, resisting the new.

    But maybe it’s those who are 'pushing the new' who cause problems by resisting the old, not acknowledging the past. 'We’ve got to move on’ is so dismissive; I never use it in workshops or sessions.

    During change, it's vital to spend some time acknowledging and respecting the way things were. For longer-term employees, dismissing the past, asking them to move on could feel like their efforts are dismissed, their purpose, previous roles, the work they did and their commitment ... dismissed.

    Could we respect the old before moving on with the new, please?

    In Stockholm last week - speaking at the software architect's conference - I visited the ‘old town’; part of the city that’s been preserved, recognised and curated so that in the present day we can understand, learn and respect it.

    We learn where things come from, what it used to be like and it builds empathy and respect.

    What happens when we 'move on' too swiftly? 

    Monday
    May132019

    You will need all types

    You might like tables and spreadsheets, but other people don’t.

    We often default to our preferred way of communicating to influence, engage and bring people up to speed. But the problem is, it’s our default… not theirs. While we’re banging on with our information in ways that work for us, they’re sitting there going, ‘What the? Huh? Don’t get it yet.’

    In this world of cultural and linguistic diversity, and different ways of processing information, it serves us and them to pause before barrelling on with information.

    Thinking of your audience first can sound a bit cliched; it's often overlooked; we hope people will just ‘get it’.

    We must put information in ways, packages and modes that work for diversity.

    ๐ŸŽ So your spreadsheet, if you love it, may not work for others.

    ๐ŸŠYour list of dot points, that you love, may not work for others.

    ๐Ÿ‰ Your stories, may not work for others.

    ๐Ÿ‹ Your imagery, may not work for others.

    We need it all. Skim, step and fly across all of these styles. Heartfelt stories, captivating and clear imagery, meaningful data, useful lists. Don’t dwell anywhere, in any one sphere for too long. Bob across all types. Suspend the default.

    What's your preferred type of comms? 

    Thursday
    Apr252019

    The 4 words that show no - or low - empathy

    We know that empathy is a key way to build connections with people, deepen a conversation and strengthen trust. But I wonder ...do we too often confuse similarity for empathy?

    When someone shares a story or situation with you, and you’ve experienced it too, what do you say?

    We can too often rush in to sharing our story, our experience and our situation...because it’s happened to us too! Sharing similarities, finding common ground - sure, yes it builds rapport, connection. But don’t kill the opportunity for deeper connection and empathy in the rush to say your bit.

    These four words can kill empathy dead :

    Been There Done That.

    If you think it helps people feel better that you’ve done it too... pause...because it may not. That’s because it’s not validating their story or their situation they’ve just shared. It’s switched the focus to you.

    Empathy is not about being better, bigger, quicker, cleverer, the ‘winner’ or having done it or experienced it before them. Quieten down. Listen. Respond to what they’re saying without making it about you.

    Thursday
    Apr252019

    A real shortcut or perceived? 

    I went into a restaurant last night and the waiter said ‘One’, with a finger in the air like ’table for 1’; without seeing my response he took a menu, directed me to a table. ‘I’m here to collect a takeaway order’, I said.

    He took me to the counter, handed me the takeaway menu, opening it and pointing at all the tasty choices. ‘Thank you. I’ve already ordered via phone so I’m here to pick up.’ ‘Oh, of course’, he said.

    Three assumptions: Dining in, dining alone, need to order.

    We can see a lot of the same kinds of situations at work which can lead us to the perceived shortcut of assumptions. It’s more effective and human to pause assumption and go with what people present you with, what the need is right here, right now.

    This is relevant for leaders in conversations, meetings and workshops.

    Don’t assume people will move or change at the time, speed or direction you want. That’s an old outdated mindset of control. Rather meet them where they are and go from there.

    This is the newer mindset of facilitation. Contemporary, collaborative and effective, the Leader as a Facilitator. Give a like below; what's your experience with assumptions.. or takeaway?

    Thursday
    Apr252019

    'Any old map will do' 

    I wrote earlier about sensemaking and how we need it to collaborate, make decisions and make progress. How do we ‘make sense’, particularly in a group? Currently, we sit around a table, look at each other and talk at each other. It’s so verbal. Blah blah and blah, and some more blah blah. We’re trying to explain things, influence, persuade, educate, inform, involve and engage.

    All of that with words? That’s a big ask of any words coming out of our mouth to achieve.

    As if we should all be famous orators, preachers and inspirers! But some of us aren’t. And it can be unsafe in some workplaces to even open your mouth to put forward your thoughts. For making sense, you don’t need fancy drawing skills. You need a map.

    Thanks to Sensemaking guru Dr Karl Weick’s advice, ‘any old map will do.’ You see, a map provides us with a point of reference, a starting point. To start to make sense, get some of the information - words, shapes, ideas - onto something map-ish; a note pad, tablet, white board, flip chart.

    It need not be pretty. It needs only to be practical. It’s a starting point after all.