Do you know their expectations

At the most recent meeting you were in, or you led or facilitated, did you find out what people's expectations of the meeting were?

I know we're often under time pressure - and senior leadership pressure - to 'just get started' with the meeting, but asking about people's expectations is still one of the best things you can do in the early parts of a meeting.

Rather than worrying about hidden agendas popping up during the meeting, or struggling throughout the meeting to keep things on track, finding out about expectations up front is a brilliant pre-emptive move.

Don't downplay or devalue it; it really does help get a lot of information 'out on the table' and helps get clear about why we're all here.

We have expectations at restaurants, of holidays, at weddings and of training, books, customer service and relationships. Why not expectations of where our time is being requested - the workplace meeting?

Spend a little time early on in your next meeting hearing people's expectations, and you'll soon find out if it's going to be a big job to get everyone on the same page, or if you're nearly, almost, already there.

Willing to learn

Plenty of people spruik 'fail fast' and 'failure is sexy' messages, trying to make us learn to love, like or just tolerate failure. But I don't think we want to. We resist failure. It's natural.

We don't want to be associated with stuff that didn't work or things that could ruin our current or future career or reputation.

So how about learning? OK, now we have something to work with. Not as scary as failing; still insightful and full of lessons. And possibly, some tough lessons.

Could we be more willing to learn?

Willing; it means prepared, ready, eager. If we are, we'll be more able to adapt, change, respond and try new things ... demonstrating more ease and less resistance.

Organisations in a constant state of change need more people who are willing to learn. When you take on a new role, start a new project, work in a new team or move to a new neighbourhood, there's plenty of learning up for grabs.

Learning doesn't make us bad, weak, unskilled or irrelevant. In fact, our ability and willingness TO learn is an advantage.

Be willing to learn, more than you are - be prepared, ready, eager. Show more ease and less resistance to learning.

When things go around in circles

Have you been in a meeting recently when the discussion seemed to keep spinning around in circles, not getting anywhere?

Aaarrgggh! It’s so frustrating, time-wasting and a waste of efforts, energy and ideas.

It’s also a sure sign that people are talking and thinking about different things… and it’s something that can be remedied. Phew!

What can happen is someone launches off with data or detail, shifts into their opinion and then finishes up with their prescriptive ideas and suggestions of what the actions should be.

It's a mess of information. When things get messy and seem to go around in circles, I separate the mess into these 4 chunks:

1️⃣ facts

2️⃣ opinions

3️⃣ ideas

4️⃣ actions.

Do you see how different these are? It’s tricky for us to hold all 4 elements in our mind at once.

When someone is talking and they manage to cover all of these 4 things (in one breath) and then someone else does the same, yes it feels like it’s going around in circles - all that information, going nowhere. What do we do? Tune in, look out and listen for these 4 different types of communication and expression. Facts. Opinions. Ideas. Actions.

The cost of leaving the room

What’s the cost to your attention and cognitive load when you leave a meeting room, to step outside to take or make a call?

If we knew, we may think twice about even looking at our devices or having them near us.

Breaks are good, yes, and responding to an emergency, we have to.

But ‘just stepping out for a moment’ creates ‘Swiss cheese moments'. That yummy cheese has holes in it. So will your sense, the threads of understanding you’ve been holding together!

It’s not only that you miss content when you leave, it’s the switch of context and the impact on your attention, thinking and focus.

- A leader stepped out of a one-day workshop six times last week.

- Another leader thought they could be in 2 meetings at once: one via a webinar/online coming in through a single ear pod, but sitting at the table of the other meeting they’re trying to attend.

No wonder why:

😩we struggle to make sense and manage information overload

↩️ we need to go over information again and again, and

🐢why meetings take so long!

Leaders need to keep changing

If you've been a leader for a few years, you'd have noticed how leadership and the expectations of leaders keep changing.

The world of work changes and leaders need to adapt, flex, change with it too.

From when leaders were controllers and commanders, to an era where leaders were all about coaching their team members via 1:1 conversations, and now to today...

Today we see leaders better leveraging everyone's time and strengths by using the skills of facilitation.

My concept of the 'Leader as Facilitator' doesn't mean you become a full-time facilitator. It means you draw on the subtle, engaging and nuanced skills of facilitation to help people work together well - when needed. I wrote 'Leader as Facilitator' in 2016 to help people run better meetings, drop corny clichés (like 'I hear what you're saying' or 'Let's take it offline') and work in more collaborative, productive and creative ways.

Work still needs to get done. No matter the apps, software or systems you use, you'd do well to have the complex and impactful suite of skills that are facilitation.

Facilitation. It means 'ease' after all.

Q: How could you better build your facilitation skills?