It’s not just a meeting

It’s an opportunity for consultation, collaboration, co-design. For information sharing, attitude adjusting and belief shifting. It’s an opportunity to make the workplace safer to speak up.

It’s an opportunity to have a conversation not a presentation. To turn the data show off, to pass on the PowerPoint deck and instead engage, ask questions.

It’s an opportunity to hear what would improve their experience as an employee, contractor or team member, colleague, customer, user or client. How you could support them more, better, differently.

It’s an opportunity to bring people together, not p*ss people off.

A meeting is a place and space where you can do work together, collectively. But when most meetings are poorly run, boring and unproductive, it’s up to you the leader, to get the development you need to make better work of every one of the meetings you lead.

Learn the subtle, nuanced, yet complex skills of facilitation. They’ll be so glad you did.

Working out what we think

As we cycle around something, a situation, an idea, a problem, a possible solution, we're usually trying to work out our relationship with it, to it. We're working out what we think, what we know and what we should or could do ... if anything. We exchange information with others. We try to advance the conversation.

Our opinions may not be fully formed. Our ideas may initially be hunches or hopes.

When we're in dull meetings, that perhaps should be exploring our relationship and connection to information, rather end up being status plays and waffle-fests with little if any structure to guide us through this exploration and sensemaking.

'Busy' leaders with time pressures don’t engage in or lead sensemaking activities often enough. But they pay the price later when team members are disengaged, disconnected, disinterested.

Spending some time deliberately making sense of ideas and information is engaging, exploring, discovering. It’s not time wasting but insight gathering for more swift and impactful decisions later.

Sensemaking is a super skill for today and most definitely a skill that lends itself to the uncertain future. 

What’s the new-A-U

Business as usual has been, well, business as usual (BAU) for ever!

In the business world it’s the stuff that’s done to make everyday operational activities happen.

So ...what’s the NEW A U ? What new things are happening that will bring about change? What’s planned up ahead that will continue to challenge thinking, challenge convention and bring a new mindset and behaviour to how things are done?

Whether you’re a leader of a team, a team member in an organisation, or a solo operator running yourown show, what's your ’new as usual’?

How are you bringing new things into your business regularly? The new can be scary, untested, untried. I heard someone recently say, ‘I’m not trying something new unless it's guaranteed to work’. But how will you know it could work, unless you try it?

New ways of thinking and working help you gain the benefits of those new ways sooner, delivering advantages and value to your customers, gaining the advances of first and early movers. Want to wait until more or the majority of people are doing something, because it’s less risky or safer? Great. Go line up and wait... over there. I’m moving along to NEW-A-U. See ya!

The value is in the summary

You know how we zone out in meetings, get overloaded, lose focus and do other things? (We check our devices for email, social media, anything to relieve the pressure of information overload.)

What do you do to counter this situation? Most people I work with initially blame the phone or device and say things like ‘put them away’ or ‘don’t use them’.

But it’s less about the phone, more about what’s going on in our heads.

Information overload is a daily, even an hourly challenge. And most of us don’t know how to cope.

It’s called 'cognitive load coping' and we haven’t learned how to do it. So we reach for our dopamine device as relief.

Rather than punishing the person reaching for their device, make the processing of all of this information easier.

There’s are more than 32 techniques I teach in cognitive load coping.

Here’s one to use often : SUMMARY. As you go through a meeting, summarise where things are up to, what’s been done, what’s yet to do. Summarise the facts, the evidence, the opinions, the key points, the proposed solutions and the discussions so far. A summary takes little more than a minute. Less. And we don’t use them nearly enough.

Do you know their expectations

At the most recent meeting you were in, or you led or facilitated, did you find out what people's expectations of the meeting were?

I know we're often under time pressure - and senior leadership pressure - to 'just get started' with the meeting, but asking about people's expectations is still one of the best things you can do in the early parts of a meeting.

Rather than worrying about hidden agendas popping up during the meeting, or struggling throughout the meeting to keep things on track, finding out about expectations up front is a brilliant pre-emptive move.

Don't downplay or devalue it; it really does help get a lot of information 'out on the table' and helps get clear about why we're all here.

We have expectations at restaurants, of holidays, at weddings and of training, books, customer service and relationships. Why not expectations of where our time is being requested - the workplace meeting?

Spend a little time early on in your next meeting hearing people's expectations, and you'll soon find out if it's going to be a big job to get everyone on the same page, or if you're nearly, almost, already there.