Why aren’t they responding

Online meetings can give us the vibe that people aren’t listening, are disengaged or don’t have much interest in what the meeting’s about. 

It’s a natural response, though. We can’t pick up on those micro cues of body language that we might pick up when we’re all in each other’s company!

But don’t let this deter you from designing and delivering highly engaging experiences online. 

If you’ve asked the team a question and you aren’t getting a response ...
wait longer. 

Maybe they’re still thinking. 
Give them time to respond. 
Give them time to prepare. 

Your rush for a response might not be a match for their need for thinking time. 

Some people think before talking. Some people talk before thinking. 

To support and include all sorts, ask and wait. 
Or ask and come back to it later. 
Or ask well before the meeting and hear from people in the meeting. 

And of course, it could be the question. 

Prepare beforehand and work out what questions you’ll ask. 

We can always ask a better question. 

‘Does that make sense?’

We ask this question when we’re thinking, talking, meeting, training, and presenting. 

It’s to check with ourselves - am I making sense to myself? 

And then ... am I making sense to you? 

It’s kind of asking, ‘Do you get it?’

We use the phrase ‘making sense' habitually and unconsciously. It’s a human thing. 

We develop our natural Sensemaking abilities as we learn and grow up. 

But given the changing and uncertain world we live in, being able to build and accelerate our Sensemaking capabilities means we can get to decisions sooner. 

And then take action sooner, despite the uncertainty. 

When you hesitate and procrastinated it could be because things aren’t making sense. We may keep plodding along waiting until they do. 

But if we use some Sensemaking tools and techniques, we can move on from indecision and hesitation... to action. 

It’s quite empowering and momentum building! 

Listen out for ‘does that make sense?’ It’s a sign we are most certainly in Sensemaking mode for ourselves ... and others. 

What's going on and what do we need to do about it?

These 'two questions in one' can provide us with great focus and purposeful direction. 

They are a better agenda item than the general ‘update’ or ‘status report’. 

And they are questions that get the team gathering insights and learnings about what is actually happening... and then ...identifying, committing to and implementing actions directly related to the insights. 

They are questions that help us move from fear to action. 

And they are questions that are a part of sensemaking and decision making in times of great change and uncertainty. 

Rather than being paralyzed by fear, distracted or drawn down into endless details, or buried in a sand hill of denials, lift up.

Elevate yourself above all of the noise, activity and chaos and ask 
🌕 what's going on?
and 
🌕 what do we need to do about it? 

Whether you’re the leader of a team, the leader of a family, a partner in a relationship, part of a family, community, neighborhood, company or organisation ... take responsibility and accountability to find out what’s going on and then to commit to doing what you can about it. 

‘How did you get started?' could be the wrong question

When we’re starting a new venture, launching something or seeking advice, we may ask the default question, ‘How did you get started?’

It’s the wrong question. Well yes, ok, it’s a nice question and we hear someone’s story and learn interesting things about them. But... What if we asked a better question or series of questions? (Have we even thought about what those questions could be?)

What further, better and more helpful insights might be uncovered with more revealing questions? The starting or origin activity is nowhere near as insightful as the 1000s of decisions and actions that precede it or follow it. The origin activity could be as a result of luck, networks, opportunity, invitations or a happy collision. Great, nice to know. But what has happened since then?

What mindset, choices, decisions and experiments did this person experience, conduct, endure or achieve? This is where the insight is. In those 1000s of decisions and actions.

When you’re interviewing, podcasting, hosting a panel discussion, being the MC, introducing someone or having a conversation, go for something more than ‘How did you get started?’ There's so much more there.

A deadline is not the only standard

A deadline is not the only standard

I met a team this week who were working on a task and they were stressed about it, working hard, pushing on, staying back late to get the work done to meet a deadline.

It was due 6 days later. The only target or standard they were going for was the date, the deadline. And it seemed they were working as many hours as they could until the date arrived. But something was missing.

We talked about identifying, asking for or clarifying other standards as well as the date, say, the quality required or expected.

How much?

What’s required by the due date?

One page or six?

Some key headings?

Raw data or curated insights?

None of these were known. It was all about the due date. It was full speed ahead, doing whatever they could until time ran out. Other work and priorities they had on fell away.

We worked together on asking clarifying questions so they could gather more information about the expectations and requirements required for any of the work they're doing. It will save them hours/days of unnecessary work and will dramatically reduce stress levels.

Overwork, burnout and perfectionism is a growing problem at work. It’s worth seeking out and then going for more than a deadline.