How to engage people in change & transformation

How to engage people in change & transformation from Lynne Cazaly on Vimeo.

When change is on the agenda - and it so often is in today's workplaces - be sure you've got engaging tools to help people buy into the change and transformation that's coming. 

Avoid ambiguity and complication. Hey, you might love working down in the detail because you're involved in the piece of work, but that doesn't mean others across the organisation are that 'into' you or the change!

Check out this week's sketch video to move beyond a 'pack' of information!

Keep the energy up *clap clap*

Talented chef and restaurateur Neil Perry has a number of fine eateries in Melbourne, Perth and Sydney in Australia. And if you've flown on Qantas you will have tasted some of the great food that the team he advises has created for cruising altitude. 

Have you truly seen him at work? Yes, he's been on TV plenty of times and he's been interviewed and shared his recipes ... but have you seen him work?

He does work! And I love his style. 

In the kitchen at the Melbourne Rockpool restaurant (exposed to diners in that modern, transparent, 'look-at-what-we're-creating-for-you' style that is a big part of restaurants today) I've seen him leading his team on several occasions. 

He's not a loud, shouting and cranky chef as many of the stereotypes have us think. 

But he does make some noise. 

*clap clap*

Yep, he delivers a double clap to create and sustain some energy, pace and delivery among the team. It's probably his way of saying 'now come on, step it up, let's get that dish to the servery', 'where are those oysters' and 'what's happening with that Waygu?'

*clap clap*

It's a tool I've adopted in my own office to motivate the team that is me. It keeps the energy up. It can celebrate when a task or project is completed and it also tunes the ears into thinking, sounds and what's going on.

Too often people can drift off into their internal worlds when you'd prefer them to be focusing on the here and now.

I'm not suggesting you go around and clap in the face of people who aren't participating in a dull meeting, or who are quieter contributors in a workshop. No... just remember that you are able to shift and change the energy in an environment. And if that's an environment you're responsible for creating, then there are times when you will need to do something.

*clap clap* is Neil Perry's way of keeping the energy up, keeping the team focused.

What can you do to inject energy, maintain focus and creating stimulating environments for your team?

It's alive! Is it human?

In a planning meeting with a client recently there was lots of talk about 'who'.

Who the audience was. Who the workshop was for. Who would be there. Who needed to be consulted with.
I think that we can too often and too quickly group people into .... well, groups, that we can forget they are people. You know, humans! Alive! You. Me. Us. 

When I'm leading a workshop, facilitating a team day or delivering my training programs, as soon as there is talk about stakeholders, clients, customers or teams, one of the tools I use as quickly as possible is a visual that helps humanise the conversation. 

I'm helping us see that the groups we're talking about are actually people and not things. (This icon is a 'click and save' image for you this issue for your visual collection.)

It's easy to sketch - look at each of the elements: a 'hill' shape for the body, a circle, two lines for the arms and then the key word for that person, like 'stakeholder'. They're holding their own little sign! A smiley face adds another human element.

A simple thing? Symbolic? Sure, but time and again I've worked with leaders who are driving change, teams who are shifting the way they work and businesses transforming culture and it's always about what people will be doing now and in the future.

We can more easily identify and connect with the human aspects of change when visuals of people are used. 

Keep an eye out for how you're representing the important people you work with, collaborate with and want to engage with.

Remember they're people ... and not just a bullet point list of words.

The Conference Cringe List

Yes, there are some things to avoid when you next bring the team together to deliver some inspiration, motivation or realignment to the strategy.

This list is from the intersection of some of my very specific experience as a facilitator, performer and MC. The job of the conference is to inspire participants, engage delegates and attendees, share knowledge and information. It’s not to serve the speaker, leader who is presenting or the organisers. 

I’ve got a lot on my ‘cringe’ list that I’ve seen over recent weeks…

The Conference Cringe List – Part 1

• Why are the blinds closed in this room? Lighten it up. Your PowerPoint presentation is not THAT interesting that you need a darkened room. And a darkened room for a title slide? Oh come on! For a few minutes maybe, but not all morning, or all day.

 

• Still, quiet, silent even. Yeah, that’s really inspiring. Put on some music and pump it up. It helps engage the ears of the audience, lifts the mood, sets the tone and can present a style, brand or theme for the rest of the event.

 

• Announcements titled ‘Housekeeping’. Oh yawn! Yes there are important things to present and announce; don’t diminish them by lumping them together under ‘housekeeping’. Whoever listened up for important housekeeping announcements? It quite simply means ‘don’t listen to this.’

 

• Amateur microphone technique. ‘Is this on?’ ‘Can you hear me?’ Stop holding it like it’s a bridesmaid’s posey and hold it more like an icecream – up near the speaking part of your body, your mouth! Your chest, stomach and groin don’t speak. Not in words people want to hear anyway!

 

• Don’t aplogise for your PowerPoint slides. If you need to apologise, don’t show ‘em.

• Stop stealing time from invaluable break, refreshment, nuturing and networking time because your agenda ran over. You stuffed up – someone spoke too long and was not politely reminded to wrap it up. Don’t make your delegates suffer for these amateur stuff ups.

 

• Why did you promise we’d all be ‘up and moving soon’ and 45 minutes later we’re still seated? You may promise, but you need to deliver that promise real quick!

Oh I could go on… I have another 25 points here but I’ll save them for parts 2 and 3...

Six minutes in 80

A strategic team day and an agenda that's full of tasks, activities, discussions and outcomes. But not enough time for breaks?

Six minutes in 80 - that's a guide for an optimal break vs activity ratio.

Why are so many leaders pushing for overflowing agendas? Is it that breaks are seen as time wasting or time off from the 'real' work at hand?

Maybe leaders think they have to get their money's worth from their people, the venue they've hired and all the audio visual equipment that's whirring away in the room.

Or they're concerned they just won't get to where they need to get to in this 'one magical silver bullet make it all happen' day... if they don't push on, rush and make 'em keep working.

Let go of control and allow breaks, schedule breaks and be generous with break time. Productivity is boosted, fatigue is reduced, alertness is improved. You can achieve so much during a break.

This infographic, about the value of taking breaks is a great reminder of the 'why' you need to pause occasionally and it's right there, the 6 minutes in 80 ratio suggestion.

Even two minutes to stand and stretch is better than pushing on through.

Next meeting, workshop, team session : schedule breaks. You'll get more out of the day, the team, the outcomes.