Keynoting Speaker 






CPA Congress 2019 

 October 2019 








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The Problem with our Pursuit for Perfection and the Life-Changing Practice of Good Enough’



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Conference Keynotes 

Board and Executive Briefings

Facilitated Workshops and Experiences





Conference Opening Keynote


Give delegates

the techniques

to deal with

'conference overload' 



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Comprehensive 2 day program runs next:




December 3 & 4, 2019



March 2 & 3, 2020

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 It's not 'drawing'...



with Lynne Cazaly
using The Visual Mojo Method
1 day practical workshop for your team
Build this powerful, influential skill to help make sense of change, communicate clearly and engage people in the most challenging situations

Tickets via Eventbrite

AUCKLAND - November 21

MELBOURNE - January 17 

or... contact Lynne to arrange a workshop at your workplace 





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    Entries in culture (15)


    The waste of misdirected effort 

    Imagine working on a task or project and later finding that much of what you’ve done isn’t needed, that you'd kept heading down a path that wasn't necessary.

    I noticed a colleague working on a project recently, spending hours and days preparing and producing some work and ... it’s not needed. It was never needed. They estimated they'd spent a week of time, at a minimum - all of it not needed.

    Time could have been better directed towards more valuable activities.

    We make many decisions every day about what we’re doing; I doubt we’re truly thinking about what’s the best use of our time. We get caught up in activities and tasks that we spend way too much time on - disproportionate to their value or their return to us or others.

    The 'sunk cost fallacy' drags us in and we don’t want to turn around and head back out because we wrongly believe we need to stay the course and keep on down this path. But we don’t have to.

    It’s never too late to call time on something that’s not right or not valuable or not worth it. No matter how far you’re along the 'wrong' path.

    Be willing to call ‘stop’ or ‘time’ or say ‘hang on a moment; can we pause here?’ and then shift to the more valuable path.


    Determine the minimum effective dose 

    What’s the least you could do, the least that’s required?

    Some people think the world is going to ruin, that quality will drop if we don’t do our bestest of the very best of the best on every single thing we work on.

    Oh sure, high quality and attention to detail matters, but not on everything! Keep quality for the things that really matter.

    The whole minimum viable product (MVP) strategy is an example of doing just enough of the valuable stuff for a product or service to get it ready to put it out there.

    So what’s the least you need to put in? Do that and then test or validate it.

    Oh, and there’s the minimum effective dose strategy too. Medicos and pharmaceuticos know about identifying what’s the minimum amount of a drug or treatment that will ‘do the job’. (There’s the ‘do no harm’ mantra in there too.)

    Let's play the same game. Stop doing harm to your self, your mind (and others) thinking you need a maximum dose of something (or everything) ... or that more will make it better.

    Your good enough is likely good enough. Go test and validate it sooner than you think you can, to see how good enough it really is. That’s a minimum effective strategy that will bring some mega results.


    Fix a fundamental first 

    Before you go all wow with new initiatives, first identify processes or systems that drive your customers crazy.

    Do you know what they are? Rather than creating cool new whatevers, fix a fundamental.

    Like how customers give you their money. A leading Australian utility have a nightmare loop going on for me at the moment:

    Bill is due

    Click on email link to make payment

    Directs to download an app

    Done that already

    Attempt login on app

    Don’t have a password

    Create new account

    Account already exists

    Use one time code

    Code arrives - Code expired

    Try password reset

    Link arrives - Link expired

    Try another code

    Code arrives - Incorrect code

    Use ‘make a payment’ on www

    Directs to download an app

    Try ‘my account’ on www

    Provide email or mobile to login

    Account doesn’t exist/isn’t verified...


    This is stuff that’s worth fixing.

    And if you’re ‘ironing out kinks’ with your system, make other options that are:



    ➡️feasible and

    ➡️visible ... now-ish.

    It’s a valuable thing to a customer, to part with their money to you easily and painlessly.

    Action: Find out what pains your customers about your systems. And if you don't know, get in touch with them to find out


    It may not be all planned out and certain

    I received a call from a company wanting guidance on transitioning to new-ish ways of working. We talked about why they wanted to do this, yet they also wanted a plan, a document that showed what would happen when so they could ‘roll it out’ across the business.

    But here’s the thing: as the world is all uncertain and changing, so too might this change or transformation process. The way it starts may not be how it continues or how it ends.

    As the team learns more, they’ll hopefully try more. As they try more and experiment more, they’ll learn more. And so this evolution happens of learning, experimenting and learning.

    There’s a kind of irony here. If we need to begin working in some more agile, adaptive and responsive ways, it will mean we’ll need to be more agile, responsive and adaptive.

    We can’t do it by being controlling and coercive and delivering 186-slide PowerPoint decks. It doesn’t mean no plan but it does mean being more adaptable. Throughout. Stay adaptable, responsive, interested in what’s next.

    Action: Talk about expectations of change. Some people want detailed information; others are okay seeing how things change, unfold or evolve.


    Locked, blocked, stirred or primed

    Locked, blocked, stirred or primed.

    It's how I see people, teams and business on awareness of new ways of working. Work keeps evolving and customer needs do too, so we must adapt and respond to these forces. This is agility.

    🔒 LOCKED - Unaware of old ways It's easy to stick with old ways of work not thinking anything is 'wrong' with them. But that view is most certainly fixed, locked.

    █ BLOCKED - Unaware of new ways If you're not learning, reading, thinking and listening more about how work is changing, this is most certainly a block to success and progress. Are you waiting for someone to do it for you?

    ☕️ STIRRED - Aware of old ways With this new ways of work talk, many of us can get stirred up, rattled, wondering 'what does this mean?', or 'what will I have to do?' Just realising there are old, last century ways of working and newer this century ways, is sure to stir. And that's ok... because:

    👍🏼 PRIMED - Aware of new ways You can't un-know stuff. Once you come upon the way clever leaders, teams and businesses are doing things in this new world of work, you're primed, pumped and ready for change.

    ACTION: Plot yourself, your leader, team and the executive or board on this model - and have a conversation about it