Do you know their expectations

At the most recent meeting you were in, or you led or facilitated, did you find out what people's expectations of the meeting were?

I know we're often under time pressure - and senior leadership pressure - to 'just get started' with the meeting, but asking about people's expectations is still one of the best things you can do in the early parts of a meeting.

Rather than worrying about hidden agendas popping up during the meeting, or struggling throughout the meeting to keep things on track, finding out about expectations up front is a brilliant pre-emptive move.

Don't downplay or devalue it; it really does help get a lot of information 'out on the table' and helps get clear about why we're all here.

We have expectations at restaurants, of holidays, at weddings and of training, books, customer service and relationships. Why not expectations of where our time is being requested - the workplace meeting?

Spend a little time early on in your next meeting hearing people's expectations, and you'll soon find out if it's going to be a big job to get everyone on the same page, or if you're nearly, almost, already there.

When things go around in circles

Have you been in a meeting recently when the discussion seemed to keep spinning around in circles, not getting anywhere?

Aaarrgggh! It’s so frustrating, time-wasting and a waste of efforts, energy and ideas.

It’s also a sure sign that people are talking and thinking about different things… and it’s something that can be remedied. Phew!

What can happen is someone launches off with data or detail, shifts into their opinion and then finishes up with their prescriptive ideas and suggestions of what the actions should be.

It's a mess of information. When things get messy and seem to go around in circles, I separate the mess into these 4 chunks:

1️⃣ facts

2️⃣ opinions

3️⃣ ideas

4️⃣ actions.

Do you see how different these are? It’s tricky for us to hold all 4 elements in our mind at once.

When someone is talking and they manage to cover all of these 4 things (in one breath) and then someone else does the same, yes it feels like it’s going around in circles - all that information, going nowhere. What do we do? Tune in, look out and listen for these 4 different types of communication and expression. Facts. Opinions. Ideas. Actions.

Leaders need to keep changing

If you've been a leader for a few years, you'd have noticed how leadership and the expectations of leaders keep changing.

The world of work changes and leaders need to adapt, flex, change with it too.

From when leaders were controllers and commanders, to an era where leaders were all about coaching their team members via 1:1 conversations, and now to today...

Today we see leaders better leveraging everyone's time and strengths by using the skills of facilitation.

My concept of the 'Leader as Facilitator' doesn't mean you become a full-time facilitator. It means you draw on the subtle, engaging and nuanced skills of facilitation to help people work together well - when needed. I wrote 'Leader as Facilitator' in 2016 to help people run better meetings, drop corny clichés (like 'I hear what you're saying' or 'Let's take it offline') and work in more collaborative, productive and creative ways.

Work still needs to get done. No matter the apps, software or systems you use, you'd do well to have the complex and impactful suite of skills that are facilitation.

Facilitation. It means 'ease' after all.

Q: How could you better build your facilitation skills?

Look out for loopers!

Distill the essence

Of everything you’ve covered in a meeting, conversation or workshop, what's the essence of that, up to now? This is a progress summary or snapshot of where you are.

We don’t use summaries anywhere near enough at work. As a result, we leave people hanging, wondering 'WTF is going on?'

When you tick off and make sense of chunks of discussion, you're truly making sense. We close off that part and able to move on to the next. If it's left open, unresolved, unsummarised, you can't move forward. You keep looping back until it's done.

The film 'Looper' starring Emily Blunt showed a loop in a loop of people coming back to life, to the past, to wipe others off the planet. We’re not getting that evil with sensemaking thank you, but what a great example of how you can lose track of now, the past, the present and the future because of broken loops.

Got ‘a looper’ in your meeting or workshop, someone who doesn't move on? You need to make sense quick! It’s not their fault; please try harder 😃

Deduce the meaning

When meetings and workshops get messy and don’t seem to make sense:

🌕 Clarify the Content

🌕 Traverse the Breadth

🌕 Explore the Depth.

And then… Deduce the meaning.

As you go into depth on a topic, try and get to meaning, understanding and comprehension as quickly as possible. The game is not to guess. The game or race is to meaning. The sooner you can get the meaning of things - as you progress - the better progress, the better sense you'll make.

Help people understand. Get to the meaning of what this is about.

But how would you know if it's making sense to them? You ask. Ask not 'Is this making sense?' or 'Does this make sense?' Both are tragic closed yes/no answers.

Ask 'What sense is this making right now? or 'What sense are you getting from this?' These are open questions, inviting people to make a summary of the meaning they're getting right now.

Q: How do you work out what the meaning of something is?