Making sense of the strategy

It is one thing to get the leadership team, board and executive together to plan and identify and prepare a strategy.

Then comes the work of trying to embed the strategy - or in other words... make people follow it.

Getting people to buy in to new directions, new ideas and changes in strategy requires sense making. We can’t just pump out some ‘comms and marketing’ in an effort to ‘sell’ the message, create the urgency and ‘cascade it’ down throughout the organisation. These too often vanilla flavored communications have motherhood statements, cliches and corny ‘Ra Ra’ slogans. (I know; I used to write them in my previous roles in leadership communications!)

But they're tired and dated in our world of clever internet memes that burst forth every day!

As you plan for next year and decide when and how your senior leaders are getting together to do the all-important strategic work, be sure to include in that planning how you’ll make sense of it for people.

Sensemaking Your Strategy is a thing. Don’t leave it to cliched comms and marketing.

Put a sensemaking filter over the strategy so it makes sense to the people you expect to bring it to life.

What reading will you do to prepare you for the future

The Institute for the Future continues to urge us to prepare for the future skills we'll require to cope with uncertainty, change and new ways of working. If you can't zip out of the office to complete a 'Future of Work Diploma', what are you doing to educate yourself so you're ready? Over the weekend, during the week, on holidays, people often find gaps in the day - after breakfast, waiting in the car, in airport queues, after dinner, waiting for the weather to change/clear/change again.

All of these times - and more - are opportunities to be taking on bite-sized chunks of insight and learning.

Our brain loves this; much better than cognitively overloading ourselves or filling up our sponges with too much information in one hit.

So, what are you reading... and planning to read?

Here are some ideas for you I've worked on over the past six years...

(Hey pssst! The purple one is available for FREE download via my website; the others, where you usually get your books or via my website).

Working out what we think

As we cycle around something, a situation, an idea, a problem, a possible solution, we're usually trying to work out our relationship with it, to it. We're working out what we think, what we know and what we should or could do ... if anything. We exchange information with others. We try to advance the conversation.

Our opinions may not be fully formed. Our ideas may initially be hunches or hopes.

When we're in dull meetings, that perhaps should be exploring our relationship and connection to information, rather end up being status plays and waffle-fests with little if any structure to guide us through this exploration and sensemaking.

'Busy' leaders with time pressures don’t engage in or lead sensemaking activities often enough. But they pay the price later when team members are disengaged, disconnected, disinterested.

Spending some time deliberately making sense of ideas and information is engaging, exploring, discovering. It’s not time wasting but insight gathering for more swift and impactful decisions later.

Sensemaking is a super skill for today and most definitely a skill that lends itself to the uncertain future. 

The value is in the summary

You know how we zone out in meetings, get overloaded, lose focus and do other things? (We check our devices for email, social media, anything to relieve the pressure of information overload.)

What do you do to counter this situation? Most people I work with initially blame the phone or device and say things like ‘put them away’ or ‘don’t use them’.

But it’s less about the phone, more about what’s going on in our heads.

Information overload is a daily, even an hourly challenge. And most of us don’t know how to cope.

It’s called 'cognitive load coping' and we haven’t learned how to do it. So we reach for our dopamine device as relief.

Rather than punishing the person reaching for their device, make the processing of all of this information easier.

There’s are more than 32 techniques I teach in cognitive load coping.

Here’s one to use often : SUMMARY. As you go through a meeting, summarise where things are up to, what’s been done, what’s yet to do. Summarise the facts, the evidence, the opinions, the key points, the proposed solutions and the discussions so far. A summary takes little more than a minute. Less. And we don’t use them nearly enough.

Do you know their expectations

At the most recent meeting you were in, or you led or facilitated, did you find out what people's expectations of the meeting were?

I know we're often under time pressure - and senior leadership pressure - to 'just get started' with the meeting, but asking about people's expectations is still one of the best things you can do in the early parts of a meeting.

Rather than worrying about hidden agendas popping up during the meeting, or struggling throughout the meeting to keep things on track, finding out about expectations up front is a brilliant pre-emptive move.

Don't downplay or devalue it; it really does help get a lot of information 'out on the table' and helps get clear about why we're all here.

We have expectations at restaurants, of holidays, at weddings and of training, books, customer service and relationships. Why not expectations of where our time is being requested - the workplace meeting?

Spend a little time early on in your next meeting hearing people's expectations, and you'll soon find out if it's going to be a big job to get everyone on the same page, or if you're nearly, almost, already there.