The myth of engagement

‘When you lose ‘em, you’ve lost ‘em for good!’ said the shouty presenter at the leadership conference.

And that’s not true.

It almost sounds like a threat that you need to keep people hooked in or you’ll lose them.

But we all lose focus and attention, all the time. As leaders, speakers, trainers or facilitators, we can’t hold people’s engagement all of the time.

So yes, we will ‘lose them.’ We all drift away. But it doesn’t mean they are forever ‘lost’.

Attention ebbs and flows. We can’t give 100% attention, 100% of the time.

The task becomes then: how do you get them back? And when they come back, how do you catch them up (not catch them out) with what has been happening - whether they’re ‘gone’ for 15 seconds or 15 minutes?

The work then is to firstly DESIGN for engagement.

And then to invite, welcome and DELIVER for reengagement. And repeated reengagement, precisely because our attention lapses.

Rather than the control freak in us expecting or demanding 100% attention from a team or group (and performing games, tricks and ra-ra entertainment for fear of losing it), work to earn engagement and to hold it, understanding that it will leave at times.

And then work to always encourage, and warmly and kindly welcome re-engagement, whenever it comes. 

I think I’ll share this article...

Yeah, I will.

First of all, it’s about something that I do regularly, a lot, which is talk to myself.

Secondly, I think it might help validate people who do this kind of thing too. You know, you’re normal after all!

And thirdly, it’s a truly practical tool, to talk to yourself to help you problem solve and coach yourself through processes or decisions.

So there - that’s 3 reasons why I think I’ll share it. Yep, it’s a win-win win, yes, that’s my kind of measuring stick of whether I’ll share something or not.

Hmmm talking out loud to myself, oh look, I’m doing it now 😂😂

It reminds me of how when I was visiting mum the other day, and we were out in her garden. She was giving some of her plants a bit of a motivational talk about how they were growing … or not. But maybe she was really talking to herself! Anyway then she started singing the lyrics from ‘Paint Your Wagon’ that’s 1960s song, “I talk to the trees, but they’re not listening to me“. 😂😂

We had a laugh about that one! Classic memory making right there.

Anyway, I’ll write this article up and then post it. Boom. Done.

Here's the article on talking to yourself. 

How to let your boss know that you are overwhelmed and overloaded

It can be difficult to communicate that you need support - in any context but especially work. 

Short of having the word ‘HELP’ tattooed on our forehead, what can we do to communicate clearly that we need the support of our boss?

… read my article published in Body and Soul in news.com.au 

Too much information

The answer isn’t to communicate less. It’s to adopt some better practices. 

This article from the World Economic Forum ties nicely to some of the thinking in my book ‘Argh! Too much information, not enough brain’. 

There’s plenty of information to be had. There’s so much that it even has a name : infodemic. 

And synthesising or reducing information all the time isn’t the answer either. Abbreviated and reduced summaries have caused and created more information issues for us. 

We can’t take it all in, all the time. 

How might we think and work with information in better ways? 

➡️ And have you got your copy of ‘Argh!’ yet? It’s getting some great reviews from people who’ve bought it and put the practices to work to outsmart their overwhelm. Ebook and paperback are out now. Audio book is out there too …

Warmer and more human please

Along with everything else they’re juggling, leaders are on notice to up their humanity and reality. 

With remote work and online meetings creating a wierd kind of ‘digital disconnect’ between many leaders and their teams, it’s a good time for some newer ways of connecting. 

Some recent data reported 32% of people said communications from their leadership team during these difficult times felt ‘cold and impersonal’. Ooooh the chill!

And 31% felt leadership showed a lack of empathy for people’s personal lives. Oh the burn! 

Some businesses are trying new ways of connecting. Rather than expecting everyone online at once for a synchronous ‘town hall’ or ‘all hands’ presentation, internal podcasts are being added to the comms list. 

And 39% of those researched said they want their leaders to ‘explore more personal means of communication, like video’. 

Explore. 

That’s a nice way of saying ‘have a go’, ‘try it out’, ‘see what might work for us here.’ 

The fear of failing, looking foolish or crashing and burning can be a big turnoff for leaders who have kept their game face on, stilted, straight and ... are they frozen? Is their camera frozen? 

No. They’re just cold, still, impersonal. 

Ouch! 

Warm up. Open up. More humanity please. 

Better engagement from the leader first... before expecting engagement from the team. 

Read more in this article by Jessica Davies at Digiday.