Do you make it easier

Today I’m working with a group of leaders on building their facilitation skills.

Facilitation at its heart means ‘ease’, to make progress with ease.

And ease is a great perspective to take.

Ask yourself
- are we making this harder than it needs to be?
- what could we do that would make it easier?
- how can I make it easier for them?
- what does the team think would make it easier?

Easy doesn’t mean it’s not good or not valuable.

It’s about being able to manage and juggle a mix of things happening in teams :

🌕 Engagement - that we are connected to this work

🌕 Involvement - that we are doing something with the work

🌕 Contribution - that we bring our ideas and efforts to the work.

🌕 Productivity - that we are getting the work that needs to be done, done.

The skills of getting people aligned, engaged, inspired and participating doesn’t happen automatically.

You’ll have to do something. Many things. Many micro things that together make great progress.

Facilitation skills apply to work, communities, groups and causes where people are in-person, online and in the changing world of what hybrid work is and how it happens.

This is work I am mildly obsessed with 😁😁

The capability to facilitate...

... it's increasingly becoming one of this decade's critical skills for managers and people leaders in business.

Any time you're with a group and need to achieve an outcome, you'll need facilitation skills, tools and techniques to help and guide that group.

These elegant, collaborative and engaging capabilities are no longer just for professional facilitators.

Business owners, executives, leaders and managers, as well as those who lead or work with groups in any situation are seeing and experiencing the benefits of being able to simply do group stuff better.

That is:
Coaches who need to work with a group.
Speakers who are speaking to a group.
Government officers who are meeting with a group.
Project managers who are consulting with a group.
Leaders who are leading a group, a team.

Most of us can do better at this.

That means:
🟡 better engage with a group or team,
🟡 draw information from that group, and then
🟡 help them collaborate to achieve an agreed outcome.

I've always got training programs running on my facilitation skills methodology - either public programs, online or for businesses and teams. 

The next public program, live and online is:

January 16, 2025
9am - 4pm AEDT
Recordings available if you can't attend or want to rewatch/review.

Read more here

A past participant said: "This was one of the most valuable courses I have attended. Full of great tools, advice, ideas and thoughtful information. Facilitation skills delivered as learning experience in a new way - facilitation + experiential".

Acknowledging the anxiety

Many people are feeling it; the anxiety of returning to workplaces, crowds, elevators and common areas. 

Do you ignore it? 
Do you say something? 

If you say something, might you make it worse or bring into focus something that’s better left as it is? 

In tough times particularly, we must spend time interacting, engaging, asking and listening. 

It’s a facilitation technique to acknowledge what is there - not ignore it. 

I recall I was facilitating a corporate workshop on the day of the 9/11 attacks. I may have been in Australia, half a world away, but it was a global event. 

Our workshop started later, slower, a revised agenda, more breaks ... and less expectations. We talked a lot about the events of the day. 

We worked with what was there, not pushing forward with previous priorities. 

In these times of increased anxiety, you’ve got to say something. 

Go slower. 
Ask. 
Listen. 
Wait. 
Pause. 
Reflect. 
Wait. 

That means the rush and push of people needs to slow a little while we adapt.

This article about the ‘spectrum of feelings’ people have in the return to offices from Digiday outlines what’s making people feel anxious and some tips on how to respond. 

Build engagement slowly

Starting with a bang in a meeting may seem like the way to get people’s attention - but the reverse can also be true. As we join the next meeting in our diary, we bring with us a hangover from the previous one.

The previous meeting could have been overwhelming with too much information, or frustrating in how decisions weren’t made. It could have been time wasting or unclear or .... highly entertaining, interactive and uplifting!

Every meeting leaves us with a kind of hangover that we need to unload or process. The guide then for facilitating or leading better meetings is to build engagement s-l-o-w-l-y. Slow and steady style.

That means:

> Not putting people on the spot at the start, or ever

> Not making them look foolish, and

> Not making them wrong.

It’s easy to put people off or get them offside in meetings - online or otherwise Ramp or build engagement with participants slowly, steadily ... even if you’re in a hurry to make things happen. There is plenty going on for people. Lead meeting speed safely.

Don't assume knowledge nor ignorance

When we work with others, collaborate, co-design, we don't know what other people's knowledge is, what they've experienced, what they know.

We make a great assumption if we 'start at the beginning' of a topic, or waffle on with giving people 'some context', telling 'our story' or flat out don't stop talking for 15-25-45 minutes.

What if they already know what you're talking about?

Oh but we can also jump ahead, speaking of things in ways people don't know; they aren't 'in the loop', don't know about this and can feel left out or left behind. This isn't pandering to snowflakes or patronising precious peeps. It's the reality of a world where we have incredible diversity, difference, and uniqueness - in a single group, gathering or team!

The answer is to... have a DIALOGUE, a conversation with people, rather than delivering a MONOLOGUE or preachy-presentation of information you decide to dump.

In that way you'll find out where they're at and therefore... where to begin. You can then adjust throughout the CONVERSATION, this talk between 2 or more people.

Enjoy your conversations today...