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Entries in training (7)

Monday
Dec022024

The capability to facilitate...


... it's increasingly becoming one of this decade's critical skills for managers and people leaders in business.

Any time you're with a group and need to achieve an outcome, you'll need facilitation skills, tools and techniques to help and guide that group.

These elegant, collaborative and engaging capabilities are no longer just for professional facilitators.

Business owners, executives, leaders and managers, as well as those who lead or work with groups in any situation are seeing and experiencing the benefits of being able to simply do group stuff better.

That is:
Coaches who need to work with a group.
Speakers who are speaking to a group.
Government officers who are meeting with a group.
Project managers who are consulting with a group.
Leaders who are leading a group, a team.

Most of us can do better at this.

That means:
🟡 better engage with a group or team,
🟡 draw information from that group, and then
🟡 help them collaborate to achieve an agreed outcome.

I've always got training programs running on my facilitation skills methodology - either public programs, online or for businesses and teams. 

The next public program, live and online is:

January 16, 2025
9am - 4pm AEDT
Recordings available if you can't attend or want to rewatch/review.

Read more here


A past participant said: "This was one of the most valuable courses I have attended. Full of great tools, advice, ideas and thoughtful information. Facilitation skills delivered as learning experience in a new way - facilitation + experiential".

Monday
Dec022024

Coaching as a clever skill

Great to read that Canva is developing many, many of its managers with the brilliant capability of coaching.

Run via their internal leadership academy, Canva is equipping their people with these skills to help with:
1️⃣ delivering actionable feedback
2️⃣ managing hybrid teams, and
3️⃣ building trust among staffers.

What a wonderful opportunity for managers who may have had little or no formalised experience with coaching - except being on the receiving end of it, and it not being that great!

The 5000 strong company is often seen as unstoppable in its market valuation, growth, innovation and adaptability.

Now, what impact will this capability have across all staff, teams, projects and units? It will be great to watch how the effects roll out and lift teams from here... to there.

Watch and learn at Canva's in-house leadership academy, the 12 week course in coaching, and the focused nature of the content.

Some skills - like coaching - can be dismissed as 'we don't really need it', or 'we're focussing on technical capabilities' or 'we're doing OK without it thanks' but so many situations, challenges and issues across businesses could be resolved with a manager's capability to have a better interaction, conversation and problem solving discussion.

Read more in this Fortune piece by Emma Burleigh and Brit Morse 

Thursday
Nov072024

Magic leaders/Avoiding mediocre/Meeting boredom/DIY PD/Yawns, funnels and perfectionism/Exhibition

The magic missing in leaders

Brainstorming might have been replaced with ideation, but even ideation can bring on a bit of a consultancy cringe. So what then?

How do you bring people together and help them work well? How do you help them be creative, collaborative, respectful? What would you call that?

This article talks about ‘collective flow’ from Csikszentmihalyi’s flow (if you haven’t read or listened to his work, you’re missing a wonderful insight to your own creativity ... and life).

You can create the conditions for flow to be more likely to happen and some of the keys are explained here.

Most of all, this quote is the one for me :

‘Teach senior management facilitation skills so they can guide the process and keep the group aligned and engaged.’

It’s not that meetings are bad. It’s that the meeting leader hasn’t created the conditions for good, collaborative work to occur.

I like the idea of collective flow. It’s moving towards trying to describe the magic that great leaders can help create in teams and businesses that’s so needed today.

 


The 9 techniques for DIY leadership training

If professional development for your leadership skills is a bit thin on the ground where you work — or you’re struggling to find time or budget to get yourself off to a leadership course — these techniques could help.

Rather than relying on a pre-canned external program to build skills, check off this list of 9 skills and look through the suggestions on what and how to build the techniques.

You could have the perfect professional development program right here!

Here they are:

1. Sharpen your memory

2. Leverage neuroplasticity

3. Optimize decision making

4. Enhance emotional intelligence

5. Harness the power of neurotransmitters

6. Improve stress management

7. Foster creativity

8. Develop adaptability

9. Hone intuition.

There are some absolute crackers in that list. Read ‘em again!

Small developments in just a couple of these areas could make some big differences to how you perceive work, how you perform and how your career might pan out.

Read more in this piece from Fast Company by Lydia Dishman on what actions to take for each skill. Brilliant!

 


 

How to avoid being a mediocre leader

It’s everywhere. Plenty of employees can attest to it. Boards and senior leadership teams may deny it or worse, be unaware of it or bluffed by it.

And many leaders experience it - they feel they haven’t got a clue what they’re doing.

It’s the opposite to exceptional leadership : mediocre leadership. There’s a gap and disconnect — leadership has moved on, but many leaders haven’t caught up.

We continue to develop leaders on a mediocre, vague and “narrow set of attributes and traits, such as action orientation (a predisposition to act before fully thinking things through) and relationship building (connecting to people because of a mutual liking of each other).”

This TIME article is worth a read about how we need to make a shift to smooth out the disconnect.

We need to refresh our perspective of leadership and what it means to lead in a modern workplace. You know the one … it’s overflowing with multiple generations, diverse needs and changing conditions.

Five fresher talents are suggested - and I’m here for them:

Setting Direction

Harnessing Energy

Exerting Pressure

Building Connectivity and

Directing Traffic.

Many people who hold leadership positions potentially shouldn’t; not without a refresh and update in their development. Time is up on the dated insecurity, incompetence and insistence of "I’m a good leader, really I am, just watch me do the leady-leadership thing.”

 


 

Are they bored in your workshop or meeting

Scanning the faces and body language of the stakeholders and participants in your meeting and you notice … a yawn! And then another.

Perhaps you wonder how to engage everyone as it looks like you’re losing them. Maybe an energizer or a break or a change in pace? But you might just have reached a brilliant point of cohesion and success and not even know.

We can wonder when people yawn in our meetings or workshops if the experience is boring or the activity isn’t working or they’re not engaged or that we’re not good at our job.

But careful what you judge and assume in observing reactions and behaviours. In our more recent remote times when almost every meeting was online, many people pushed for ‘cameras on’ so they could take in the group’s collective body language and ‘connect’. It persists today where we want to (or need to ?) observe what’s happening with the group to know if we’re doing the right thing.

Maybe this is what we wonder:

Are people bored?

Is anyone yawning?

What will I do to wake them up or energize them?

I’ve reviewed, assessed and mentored many leaders and facilitators who jump in to running ‘energizers’ and ‘interactive games’ when they see a group member or two yawn, thinking the energy in the room needs to be boosted. But there could be more going on.

This article summarizes some recent thoughts about why we yawn. And a more surprising reason could be that we are actually not bored or tired but … synchronizing in context, with the group.

It could be the REVERSE of what you’re thinking.

It could be a great sign of safety, comfort, alignment or participation in a meeting or workshop rather than the boredom, disengagement and judgement we might otherwise land on them — and ourselves!

It may not be about you. It may not be about them. It could be the situation, topic, experience, or it might just be a group behaviour.

Read more in this piece by Astrid Thébault Guiochon in The Conversation.

Oh and yes, it could also be a boring as sh*t meeting, so you might want to do something about that. Broaden your thinking about why people might yawn in your conversations, workshops and meetings.

 


Sucked into the funnel

I’ve been dropping in to people’s sales funnels over recent months and the techniques are many but mostly the same, including

- fake friendliness

- selling via messaging/chat

- masterclasses that only sell the bigger program

- massive price reduction from $xxxx to $xxx

- automated everything

- ‘kiss kiss love you lots’ messaging,

and so much more.

Times are tough and markets may be a little quiet so new techniques are being tried by many. But some of these sequences are the next era of junky scamming in their thinking that ‘if I cast the net wide enough, I’ll get the numbers I need’ or ‘If we pump enough random names into the top of the funnel, some will get stuck.’

And this is not to comment on the quality of the offer. I’m sure the content and how it’s delivered will be “game changing”.

What do you think [first name]? 😁

Love to hear your pet funnel lead gen peeves — so we can keep a wise mind on the alert to the evolving tactics of persuasion/influence/manipulation.

 


Why perfectionism isn't the key to success

Why Perfectionism Isn't the Key to Success with Lynne Cazaly

Once you’ve answered the question ‘what is the meaning of life’, the next one you might want to tackle is ‘what’s the key to success’?

It’s going to be different for everybody and what makes meaning for you, the environment you’re in and how you like to be.

When it comes to chasing perfectionism though, success can feel as elusive as perfect.

There’s always another target to strive for, or another benchmark or standard to reach and exceed.But that’s an old way of thinking, working and leading.

I loved this conversation with Business Together Nicky & Ness on their podcast ‘Thrive in Business Together’ — which they clearly do! — about how chasing perfectionism may not get you to or make you feel as successful as you could be.

Listen on apple

Listen on Spotify

Watch it on Youtube


The dated rut of meeting procedure

Have you been in a gathering recently where

▫️one or few people were doing all the talking

▫️you didn’t contribute much

▫️you got to say yes or no, head nods and thumbs up gestures…

▫️and then time was up and you moved on to the next topic or meeting? 😩

It’s a sure sign your meeting/team/organisation and leader is in a rut of history.

Meeting procedure persists as a power structure in today’s workplaces, based on rules and systems from historical parliaments and legislators; from an era where control was the priority.

And while it might still be needed for formal committees and decisions, boards and officialdom, its time is up for the day to day meetings and work we do.

The problems we experience in workplaces like power struggles and imbalances, interruptions, dated thinking, exclusion, competitiveness, cynicism and fear can tend to be held exactly where they are with old structures like meeting procedure.

Frequently passed off as facilitation, meeting procedure is for meetings that seek to formalise, control, restrict and contain.

Facilitation is instead a way of making things easier. And yes, while a procedure or structure might make things easier for the meeting leader, it usually doesn’t for the participants.

Constraints are good to consider as lighter boundaries, suggestions and guides. They’re not as forceful and controlling as structures, systems and procedures of the past.

We can cling to and defend meeting procedure because we don’t know that easier and more modern ways exist. Or perhaps we want to reinforce and retain the control of what those dated ruts do to people.

 

 


My Solo Art Exhibition titled 'Being in the Moment'

Being in the Moment - Lynne Cazaly at Gasworks Arts Park October 8 - 27, 2024

I've been making some art, combining sticks, vines, creepers, branches, leaves and flowers and making abstract pieces. It's combining my creativity, with uncertainty, ingenuity to use whatever I can find that's fallen from trees or blowing down the street or lying on a footpath. And it's a relaxing and almost meditative activity.

If you're in Melbourne, please visit during the exhibition or join me on the Celebration with the Artist day on Sunday October 20, 1 - 3pm.

More information here

Tuesday
Apr302019

Learning and Development

L&D: does it stand for learning and development or long and drawn-out.

Is it time for L&D to be more responsive, to lead the way in agility, experiments and lean solutions?

I was speaking with an L&D team about running my ‘ish' workshop for the organisation - where people learn to challenge perfectionist tendencies and work until it's 'good enough', working in increments and iterations. The L&D team said, "Actually, WE need that!"

Often an organisation’s learning program is embedded in an annual calendar; by the time the dates come around there’s other/better/more responsive things out there, the market has shifted, and the skills need has shifted. Does your organisation still work on an annual calendar? (Sure, a calendar works for availability, logistics and managing budget).

Is it time to get more agility into L&D? How responsive is something that’s planned a year or more out? How does a team or project and the skills and capabilities they need change in that time?

Could L&D run on shorter 90-day cycles for example, responding to the needs in the business and what’s happening in the market, offering stuff swiftly to build skills now, not in 365 days time?


Thursday
Nov102016

Facilitation for Consultants : 9 things to do

Building on my recent post about Beyond Being a Consultant, there's a wonderful space for consultants, experts and thought leaders to step into organisations today, and that is in the role of a facilitator. 

Not just being a clever smarty pants about your expertise, but also helping a team, group, executive, board or gathering of leaders to work through the stuff they need to work through and get to some meaningful outcomes. 

I see it as a three element thing; when you're facilitating (as a consultant, expert or thought leader), you're helping this group be: 

  • PRODUCTIVE: you help them get stuff done. 
  • COLLABORATIVE: you help bring people together 
  • CREATIVE: you help them do good work.

 

The 9 things to do

I see there are nine things to do or questions to answer in being able to think, design and deliver an effective facilitated workshop or session for a client organisation. These things address what you need to engage with a client about facilitating a session, preparing to facilitate, designing the event and handling what happens during - and after - the session. 

Looks like this ;-)

Think about these things; ask yourself about them: 

1. EXPERTISE

What’s my expertise? What do I bring to working with a group or facilitating a team? What type of sessions could I facilitate? 

2. NEEDS

Who are they? What are their needs? How do I best identify their requirements? Where is the 'gap' I can help them close? 

3. RESPONSE

What is my response? How do I propose we close the gap? What is my response to their situation? How will I bring my specialist expertise to their situation? What do I do?

4. OUTLINE

What does the session look like? What processes will we use and follow? What type of workshop or session will this be?

5. AGENDA

Designing the session, in detail. What will happen, when? How will we make best use of the time available? What games, tools, activities and resources are available to us? What will we do when we all come together? 

6. FACILITATE

Conducting the session. What will I do on the day of the event? How do I set up the room or space, run the agenda? What things are needed on the day? How do I start things off? 

7. ADAPT

The best-laid plans may need to change. Now what? Handling what happens on the day and dealing with unexpected changes. How do I handle how people respond and work in the session? What if...? 

8. TECHNIQUES

Tools, Tips, Techniques & Tricks: these are the approaches, the methodologies, the processes that facilitators have up their sleeve. 

9. BEYOND

Wrap Ups, conclusions and ‘What Next?': How will I wrap up the day? How do we make sure we achieved something? What could we do next? How do I make sure there is ongoing opportunity for us to work together? What else could I do to support them with their work? 

 

New to facilitation?

If you’re new to facilitation as an expert or consultant, it’s a great time to make a clean start. You can begin to add facilitation into your offer to client businesses. If you’re not already getting this type of work, would you like to? If so, you’ll need some contemporary facilitation skills to design the program or session, run it and get the outcomes needed. In this way you’ll get the most out of their time and their investment of getting everyone in the room on the same day.

 

Already facilitating? 

If you’re already facilitating, you can always, always enhance your capability, step-up the type and level of work you can deliver and help your clients get even greater impact and outcomes when you work with them. How might you need to think differently? What other processes or approaches or styles would you like to test out in facilitating your expertise with a client? 

 

It's very now!

Facilitation is a way of working with teams and groups that's very 'now'; with increasing requirements for teams to be more collaborative, to co-design and co-create things and for a more diverse team to be sitting around a workplace meeting room, the need for facilitators is greater than it's ever been. 

Helping people get important work done, and done swiftly and creatively are the reasons why I LOVE working as a facilitator and building the facilitation capability of leaders of all sorts. I think it's one of the greatest leadership capabilities - whether you're a leader of a team or a leader in your own business, and particularly if you're a consultant, expert or thought leader. You know stuff that you can help your clients with; adopting a facilitation approach gets them working on it, together. 

Building Facilitation Skills

I enjoy supporting consultants, experts and thought leaders to boost their facilitation capability. In most of my facilitation workshops, I run a policy of 'any question at any time' and so there is always that uncertainty about 'what's going to happen' which is present in the room. This is a good thing to get used to. The uncertainty. It's about being less in control and more comfortable, confident, capable. 

And even more fun than the questions at any time, I make my workshops on facilitation skills a facilitated experience. Yes, that's very 'meta' isn't it; a workshop on facilitation that is actually facilitated. No PowerPoint, no definitions, no yawn-yawn training. That means we co-create the agenda based on what we want to learn or what our challenges are and then we go through and cover off the content. It's more experiential; you get to see (what I think) is contemporary, effective, business-ready facilitation. Things happen in the room with us during the day and so as the facilitator, I have to handle them. This is how you get to see what to do, how you could handle the stuff that happens. This provides you with a 'real life' environment to see and experience great facilitation skills in practice in the room during the program. 

Read more about the two-day facilitation skills program I run here for consultants, experts and thought leaders.