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Entries in collaboration (129)

Monday
Dec022024

The myth of engagement

‘When you lose ‘em, you’ve lost ‘em for good!’ said the shouty presenter at the leadership conference.

And that’s not true.

It almost sounds like a threat that you need to keep people hooked in or you’ll lose them.

But we all lose focus and attention, all the time. As leaders, speakers, trainers or facilitators, we can’t hold people’s engagement all of the time.

So yes, we will ‘lose them.’ We all drift away. But it doesn’t mean they are forever ‘lost’.

Attention ebbs and flows. We can’t give 100% attention, 100% of the time.

The task becomes then: how do you get them back? And when they come back, how do you catch them up (not catch them out) with what has been happening - whether they’re ‘gone’ for 15 seconds or 15 minutes?

The work then is to firstly DESIGN for engagement.

And then to invite, welcome and DELIVER for reengagement. And repeated reengagement, precisely because our attention lapses.

Rather than the control freak in us expecting or demanding 100% attention from a team or group (and performing games, tricks and ra-ra entertainment for fear of losing it), work to earn engagement and to hold it, understanding that it will leave at times.

And then work to always encourage, and warmly and kindly welcome re-engagement, whenever it comes. 

Monday
Dec022024

Do you make it easier


Today I’m working with a group of leaders on building their facilitation skills.

Facilitation at its heart means ‘ease’, to make progress with ease.

And ease is a great perspective to take.

Ask yourself
- are we making this harder than it needs to be?
- what could we do that would make it easier?
- how can I make it easier for them?
- what does the team think would make it easier?

Easy doesn’t mean it’s not good or not valuable.

It’s about being able to manage and juggle a mix of things happening in teams :

🌕 Engagement - that we are connected to this work

🌕 Involvement - that we are doing something with the work

🌕 Contribution - that we bring our ideas and efforts to the work.

🌕 Productivity - that we are getting the work that needs to be done, done.


The skills of getting people aligned, engaged, inspired and participating doesn’t happen automatically.

You’ll have to do something. Many things. Many micro things that together make great progress.

Facilitation skills apply to work, communities, groups and causes where people are in-person, online and in the changing world of what hybrid work is and how it happens.

This is work I am mildly obsessed with 😁😁

Monday
Dec022024

The capability to facilitate...


... it's increasingly becoming one of this decade's critical skills for managers and people leaders in business.

Any time you're with a group and need to achieve an outcome, you'll need facilitation skills, tools and techniques to help and guide that group.

These elegant, collaborative and engaging capabilities are no longer just for professional facilitators.

Business owners, executives, leaders and managers, as well as those who lead or work with groups in any situation are seeing and experiencing the benefits of being able to simply do group stuff better.

That is:
Coaches who need to work with a group.
Speakers who are speaking to a group.
Government officers who are meeting with a group.
Project managers who are consulting with a group.
Leaders who are leading a group, a team.

Most of us can do better at this.

That means:
🟡 better engage with a group or team,
🟡 draw information from that group, and then
🟡 help them collaborate to achieve an agreed outcome.

I've always got training programs running on my facilitation skills methodology - either public programs, online or for businesses and teams. 

The next public program, live and online is:

January 16, 2025
9am - 4pm AEDT
Recordings available if you can't attend or want to rewatch/review.

Read more here


A past participant said: "This was one of the most valuable courses I have attended. Full of great tools, advice, ideas and thoughtful information. Facilitation skills delivered as learning experience in a new way - facilitation + experiential".

Monday
Dec022024

Under control/Beyond small talk/Dismissed for learning/Money meetings/Art exhibition/Don't throw lollies/Pile o' books/The Practice Day

So you’re the one that’s going to keep us under control 🤣

Said with a bit of a laugh, this is one of those statements I hear frequently before facilitating a workshop, strategic planning or team day.

It perhaps harks back to their teacher or principal at school who was the senior and most authoritative person in the situation, keeping things under control!

And the assumption can be that is what the facilitator of their meeting/workshop/gathering will be … the controller.

I’ll usually laugh back with ‘it’s almost the opposite in that I’ll be trying to let you go wild and not control you!!’

That is, wild within the constraints of the topic, goal and environment set for the day; because constraints and boundaries can be a wildly comforting thing for workshop participants.

They know where the fences to the playground are and they can wildly go wild within that. It’s why demonstrating some boundaries is so important yet many people facilitating fail to do it.

Creativity and innovation in constraint can bring out some of the most wonderful thinking, risk taking and ideation. That’s in contrast to us thinking that if the topic is wide open then anything goes.

But many people won’t … go. They don’t know how far might be too far and so they tend to simply … stay. Safe.

Constraints go beyond agendas. They’re defined via conversation, behaviour, visual tools, questions, responses, laughter, stories, examples and a bit of time and space.

And when they do go wild they’re still safe.

We can always let the boundaries out wider and wider. ‘Anything goes’ usually doesn’t. Rethink how you frame, set up and facilitate with flexible boundaries in sight, but not too close.

 

 


Talking about what you talk about

It’s mildly amusing that the prompt LinkedIn asks you at the start of a post here is ‘what do you want to talk about?’, because I’d like to talk about talking!

Not speaking or voice but the practice of connecting through talking.

Many leaders and teams comment about how connection is lacking in their workplace, team and how they work. Simply asking ‘how are you going’ or ‘what did you do on the weekend’ can bring small talk into the realm of what a health practitioner will ask right before they … well … they’re trying to relax you and build that connection of course.

But there’s a place beyond the clumsy and repeatable clichéd small talk — and it’s not so far as the deeper big talk in touchy topics like religion and taxes — and that’s ’medium talk’.

Not so light as that first layer of small talk and not so deep that you’ve over-shared, trauma dumped or frightened a new starter away from your team in their first week.

How we strike the balance as humans between deliberately connecting with people, and letting a conversation flow, can be an art and thankfully, a skill. We can learn it.

And it’s a skill for these times of multigenerational and diverse workforces, well-being and burnout, hybrid work, and the disconnection, loneliness, exclusion and isolation many people experience.

Have a read of this piece by Lauren Ironmonger about medium talk, and while it might talk a little more to making friends in life generally, there’s much to apply to the delicate navigation of conversation, connection and talk at work.

For leaders, this skill is a must-have and a ‘do better’. It’s a joy to speak with a leader who has that ease of conversation, when they go further than chat about the weather, but don’t go to the depths of us needing to debrief with someone afterwards!

There’s an opportunity here for us all to move beyond the smaller stuff when talking and explore the medium stuff … without diving into the depths of the deep stuff.

 


 

Agile Summit 2024 will feature Lynne Cazaly as a speaker, where she will share valuable insights on 'The Rise of the Independent Worker'.

Lynne Cazaly is an expert in new ways of thinking, leading and working. She is an international keynote speaker and award winning author with her ideas and thoughts published in 10 books.

In her session, Lynne highlights;

- The shift and growth of independent work;

- How companies are utilising independent workers;

- The joys and freedoms of doing your own thing and moreLearn more and book your pass now at www.agilesummit.org

 


Desperate for learning — or hacking the systems of control

The recent story of team members attending two online learning programs at once — which led to their dismissal — makes you wonder.

What was the true problem here?

▫️Is it that they were desperate for development and tackled two programs at once? What a mess of multitasking, thinking two programs are better than one.

▫️ Were they short on time and wanted in on clashing sessions? Who hasn’t struggled for choice at a conference or development event when the best things are all on at the same time!

▫️ Or were they hacking their compliance training? Who hasn’t sped through dull online content just to get to the end and finish the droning pain?

And maybe it’s something else.

Multitasking in meetings and training is common with attendees frequently working on other tasks, emails and back channel chats while the dullness continues.

And we’ve possibly seen people be physically present in one meeting, while wearing an ear pod, trying to listen in to another meeting somewhere else!

Maybe the naughtiness is a combination of:

▫️ ‘give us plenty development please’ and

▫️ ‘we don’t really have time for this’ plus a bit of

▫️ ‘if I have to do this dullness, I’ll do it as rapidly as I can.’

Clever people will find hacks and shortcuts to tick boxes and jump hoops.

And that it was part of a learning festival makes me wonder just how festive it was.

Development can be thin on the ground in these tight budget times and ingenuity will win out. What do you think was happening here?


 

Meetings make money

And yes they also waste money and time, can be dull and disengaging too. They are one of the most dominant ways that many industries spend time and money and earn time and money.

Meetings are part of sales and pitching processes, marketing and communication systems, influence and engagement strategies, leadership and management behaviours and command and control cultures. ‘

Let’s get in front of people’.

‘Go! Get out and see more people.’

‘It’s time we got everyone together to ensure they understand.’

I’ll call a meeting to get an update on things.’

All of these ‘default to meeting’ responses show how addicted we are to the time and energy suck of potentially more meetings than we really need.

And this is the systemic thing that’s not really going to change: no matter the number of tips for better meetings, agenda ideas and ice breaker activities. That’s just theatre.

It’s a big deal to change an entire organisation’s meeting culture — as much as the boring meetings and low levels of participation frustrate us, they are still seen as a fundamental part of doing the work… or the work about the work.

Meetings are called, set up and run by powerful systems and structures in organisations. Many people don’t really have an interest to improve, reduce or get rid of meetings. Their work is all about the meeting. It’s ‘easy work’.

But that doesn’t mean you have to attend every meeting you’re invited to.

Some of my previous advice, articles and books on increasing the amount of asynchronous work you do (the opposite of meeting at the same time, synchronous work) is working on tasks in ways that are more flexible or suitable for you.

So do this:

😮 CANCEL or DECLINE 1 in 3 meeting invites.

This will reduce the pressure on your time, and lift your mood from being in depressing one-way presentations of information, rather than participative experiences of co-creation at work. But to change your organisation’s meeting culture this year? It’s probably not going to happen.

Rather, start with yourself.

Don’t attend 1 in 3 meetings you’re invited to. You choose which 1 in 3 gets the chop. You’ll know which one you can let slide.

Instead :

😃 scan read the transcript.

😃 watch the video on 2x speed.

😃 chat with a colleague about what happened.

😃 wait to be informed via meeting notes or actions that you’ve got some work to follow up on.

😃 and just go to the next one. You’ll be able to catch up in less time and energy than the original meeting sucked from you.

Rarely does anything so vitally important happen at a work meeting that we can’t catch up on sooner or later.

Resist the urge to change the entire culture and instead change how you are, how you be.

You are a system that’s more flexible, responsive, adaptive and more easily able to learn.Your behaviour will be leadership for others.


 

Exhibition... 

When you visited the main theatre foyer at Gasworks Arts Park during October you'd have been surrounded by my artworks made for the exhibition ‘Being in the Moment’.

Melbourne Fringe was on and there was an abundance of art, performance and theatre on at Gasworks which is a Fringe hub venue.

It was both a thrill and a moment of nervous pride to see pieces made in my home office/studio be exhibited in public. ☺️

Being in the Moment might be done now but there's still information about it here.

And I'm continuing to make and accept commissioned artworks and opportunities for the exhibit to be installed in other galleries.

Get in contact

 


Please don't throw lollies 🍬

*Cringe* I was in a training session last week – or perhaps that should read, ‘boring presentation’ by a presenter who introduced the topic by saying ‘Now I hope you all don’t ‘fall asleep’ during this!’

So there we were, looking forward to a boring presentation and the opportunity of falling asleep. Before the presenter spoke, they held up a large bargain bulk bag of lollies and sang in Mary Poppins style “I have lolllliiiieeeeeesssss!”

“I’ve got bribes!’ they further explained! “This will keep you awake!”

As if a bag of lollies is going to make my interest levels peak through mind-numbing one-way no participation presentations in darkened rooms. What did peak was my blood sugar level, just looking at the pink and yellow shapes inside the bag.

Why aren't they trying to make that presentation more interesting, engaging and helpful? Why isn’t it more palatable than cheap lollies?

They delivered the presentation. They never needed the lollies. Anyway, it cheapened the presentation; it lowered the professionalism and it made us feel like we needed to listen ...or we’d be very naughty.

Some people I work with argue that you need good coffee and pastries to get people to some presentations. But surely you don’t need to throw lolllies at us when we look bored (but perhaps aren't bored at all; we might be ... thinking!)

‘Oh but it’s FUN!’ shouted Amy from one of the organising teams. ‘Lighten up! It’s fun! You’re too serious!

’It wasn’t fun for Gavin from Accounts who sat in the accident and emergency department waiting room with his eye bleeding out of its socket. No, Gavin wasn’t laughing when a bullet hard sugar lolly with kiddy wrap went flying through his left eye. The Safety Team said ‘No more throwing lollies. You may hand them around.'

If you want your session, meeting, presentation or training to be fun you don’t need to throw lollies. What you do need to do is design the session with engaging activities, designed for the purpose, designed for the people in the room. They’re called an audience, aaah better when you think of them as ‘participants’.

What are you doing to make your meetings, conversations, workshops and learning experiences creative, collaborative, engaging and transformative?Pass me a lolly why I ponder... 🍬

 


So you’ve got a booklist …

The 10 best of this; the most useful for that; the recommended by them.

Now what will you do? Work your way through it, book by book, reading the knowledge and dutifully applying it to your skillset?

We’ve all got a little “Tsundoku (積ん読)” in our life. (It’s the “phenomenon of acquiring reading materials but letting them pile up in one's home without reading them. The term is also used to refer to books ready for reading later when they are on a bookshelf. The term originated in the Meiji era of 1868–1912 as Japanese slang.” Thanks Wikipedia)

We know that owning the book doesn’t make it read. But perhaps intention is the thing here.

We intend to develop our knowledge, skills and abilities on those topics, experiences, and ways of being.

We intend to widen our view, to be awakened and to learn.

We’d love to be a little more this, and a little less that.

As the calendar year begins to see its end, I have a book shuffle, clean up and out, delete and refresh.

I’m recognising the eras of thinking and skill that I’d like to move on from … and some other areas I’d like to embark on. There’s no guilt or shame about not reading.

And I don’t need clever hacks to make me read more or faster. There is regifting, donating, sharing and a resolving. All the knowledge in all the books is available to me when I’m ready to select that book, read it and finish it if I wish. That goes for the partially-read too. No unread-book shame or guilt. More of a redirection to the topics and themes that interest me; to feel less obliged to ‘get through’ the recommended list or the titles mentioned in conversations.

We can tend to have higher expectations for our future selves, and can be a little ‘perfectionist’ about our performance when we don’t meet those inner expectations.

Why, I wrote a book about that! Maybe I need to read it. Again.

And so now to the re-read. There are some titles that become part of our selves and we simply need to do a regular top-up and refresh on the content — to refuel or reset and remind us who and how we want to be. These firm friends and wise counsels who carry us along through each era, somehow their messages still resounding no matter what goes on in the world. Of course!

This is your private library after all. May it contain all that you need to nourish you … and not taunt, tease or take you down for that which you are yet to read.

 

Thursday
Sep052024

Age of haste/Show your thinking/Obsessed with activity/Share your knowledge/Do nought/Best at the end Lynne Cazaly CSP

Show me what you're thinking...

Could you? Or would you talk about it for awhile? Or spend way too long working on a detailed pack of information - with too many charts, with pillars and cogs and pie charts?

Thinking is evolving and so can our skills -- to show what we're thinking.

Visuals, scribing and sketching have become powerful tools to help with thinking, brainstorming, communication, collaboration, learning and coping with information overload.

Given there are so many benefits to using visuals, it's a shame that we discount our abilities to sketch and draw and therefore don't use -- or wildly underuse -- these clever and powerful skills.

Is it time to add this capability to your toolkit so you can:

🧰 quickly sketch out ideas

🧰 communicate complex concepts

🧰 think more clearly

🧰 take better notes (that you'll actually use again) and

🧰 make sense of all the information you're drowning in?

Yes, totally!

And these are even more epic skills for hybrid times when some people are here, some are there and conversations are remote, online, in person or asynchronous - happening at all different dates and times and locations.

I've been helping people cut through with their thinking and communications, make sense of their complex ideas and influence and engage others with ease.

 


 

3 school students …

walking behind me along my local shopping street.

I was obsessed, eavesdropping on their conversation. They were coaching, advising and guiding each other through various parts of their school project. It was divine, clever, pointed and clear.

They were asking questions of each other. And they were eagerly contributing suggestions, ideas and insights.

One student shared a point or two about part of the assessment.

And then I heard it - another of the students said,

‘What was that? Share your knowledge?’

The student with the knowledge then delivered a succinct, clear and capsuled few sentences. Brilliant. No waffle. No grandstanding. No blah blah blah.

The group coaching was impressive.

The direct ‘share your knowledge’ request… even better.

And then the tight piece of knowledge delivered was the slam dunk, the cherry on top.

Students. Overloaded with information and learning … and developing mentally, physically and emotionally at record speed. And still this clarity in the asking for and the delivering of information.

Boom. Superb.Try it. Ask a colleague to, ‘share your knowledge’.

And if you’re ever asked, try to be succinct, clear, insightful. It’s harder than it sounds.


Obsessed with activity

Do do do do. It’s not a song! It’s the obsession many workplaces have with wanting their people to be busy doing.

As if activity = productivity.

And if you’re not busy doing then you’re not ‘engaged’ or ‘performing’.

But the cultures of interruption and disruption (and not that innovative disruption either!) are growing in the workplace.

The 8 features of a badly disruptive workplace are outlined in this Psychology Today piece — and the list is looking increasingly like the standard workplace.

Read on and then reconsider these 4 points:

▫️how you’re leading people

▫️what constitutes performance

▫️how you know people are engaged and

▫️how your work practices need to evolve.

 

 


 

In the age of haste

The treadmill of life is accelerating at such a pace, many of us are overstimulated, overwhelmed and overloaded. All the time.

Perhaps

▫️Timefulness

and

▫️Longstorming can help.

Autocorrect knows neither of these concepts, attempting to change them into tunefulness and long-standing!

But these are two ways we can consider how we cope with the changing world and all of its busy newness.

In redefining our relationship with time as it is whizzing by, timefulness helps us refresh our experiences of

▫️wonder

▫️curiosity

▫️awe and

▫️introspection.

And lonsgoeming, err I mean longstorming, is more about nature, the outdoors, and venturing ‘out there’ so you can

▫️step back

▫️slow down

▫️and deliberately think about the longer term.

Writer and social scientist Vincent Ialenti shares some deeper ideas, building on the philosophies of others in this Psyche article.

You’re probs too busy to read it or don’t have the mind space to change your speed and consider its suggestions.

But save it. And savor it. These might just be some ways to help us rethink what we’re doing and how we’re so hastefully doing it.

 


But I can’t do … nothing

Among the trends of toxic productivity, the endless workday and the society of should, lives a little thing called ‘relaxation anxiety’.

Doing nothing. Well, at least doing less.

In a recent keynote and workshop on cognitive overload, participants fessed up about the challenges of taking short breaks between meetings, work tasks, work and the rest of life, and … little breaks for no reason at all.

And they found it tough.

We’ve been so slogan-ed into getting as much out of our time that the idea of getting less out of it — or getting nothing at all but rest out of it — can feel guilty, wrong or naughty.

That’s a habit gone too far - don’t ya think?

As we continue to evolve ourselves, knowing when to stop is as important as when to go go go.

Pausing, resting and recovering are all mighty valuable uses of our life and times - so get on with it. Resting. Whenever you can.

A micro rest here, a sliver of sleep there, and a spot of doing absolutely nought … right now.

Read more about it in this TIME article

 


 

The best can come at the end

There have been a few more conferences on lately -- the events industry keeps picking up the pace, more events, more registrations, a more healthy return to eventing together ... in real life.

A quick survey of the last six conferences I presented at:

only one of them used a deliberate summary/synthesis/wrap up session that went beyond, 'Oh well, that's it, wasn't it great, see you next time.'

And the one that had the deliberate conclusion... I was facilitating it. Ha! 🤩

But seriously, it seems a waste to have a massively curated conference event program, full of speakers, panels, insights and messages, a-ha moments, learning, revelations and updates and then... what? Bye?

Missed opportunities right there. Big mistake. Big.

The collection, curation and co-creation of insights gathered at the event can be harnessed, revealed, elevated and shared.

And by more people than just the MC sharing things from their perspective.

Stop keeping all of the conference insights a secret!

The wrap-up or conclusion of the event can be a hugely impactful experience; deeper insights, more learning, sense making, ideas for application, possibilities for future connections - they're all possible.

Most conference events pack in so many speakers, presentations, panels and topics ... there's little if any time to digest, learn, share or embed the learning moments.

Facilitating a shared synthesis and a curated closing is a sure way to multiply the value people get from the event.

It reminds people of key messages, fills gaps from sessions you couldn't get to, and shows us what happened when we were distracted by emails and the love for our devices.

I can't wait to facilitate the next conference event closing this week where all my skills of improvisation, facilitation, co-creation, creativity and performance come together to extract insights -- in a friendly way -- from conference delegates.

There's so much value in that conference room at the conclusion of the event. Don't keep it a secret. Multiply the benefit and ROI of the event for delegates.

Yes... a best bit CAN be the wrap up when all of the other best bits come together!