Stop starting. Start finishing.

I'm interested: how do you control and monitor what you're doing? What you're working on? What's next on the list?

In the office of one of my transport industry clients last week, I noticed again how all of their work areas have ... not coffee machines, but ... whiteboards. Offices have them, every other working area has them, and pod and desk areas have group whiteboards. 

But these are different to most I've seen before. Every whiteboard is structured, labelled with columns and full of information about 'what's going on'. Many of the boards have permanent lines, permanent marker headings with erasable or movable content on Post-it notes or cards. 

This business is proud of the visualisation they use. It helps them monitor what's on, what's coming and what's done and it is certainly a key reason why their performance is on the rise!

While visualisation might be an obvious must-do for a business in production, logistics or project management, it can also be a lesser-known but still powerful tool for small business, entrepreneurs and businesses going through change.

I'm loving Kanban : the visual process management approach that has its origins in Japan's just-in-time production methods. There are variations and applications of Kanban, so keep it simple for your team or business - or for the family!

The 'three bin' system of categorising work-in-progress (WIP) and workflow is a way to stop adding more things to the 'to do' list and start completing things. 

Try these three headings to start:

• To Do
• In Progress
• Done

And limit the numbers of tasks or work-in-progress to two or three items. The 'Stop starting. Start finishing' mantra of Lean and Kanban methods means you can't keep adding to the To Do list; you need to get some of the In Progress stuff done!

This truly helps you and the team visualise activity, performance and outcomes, and it answers the 'what's going on' question exceptionally well. Talk people through the board. Have a stand-up meeting at the board. Point to the board. Refer to the information on the board. 

A grand outcome I can 'see' is that collaboration, communication and buy-in is boosted, throughout what can be unsettling times of transformation and change.

This e-news : Done. 

Mints, water, agenda. Where are the outcomes?

There's coffee on arrival, mints in little bowls, jugs of fresh water and an agenda on the tables - a gathering of the team for a strategy or team session. Perhaps it's a day or two, or you're fortunate enough to escape off-site in an effort to get fresh perspective and avoid workplace distractions.

The strategy or team session is a big investment of people, time, preparation, accommodation, travel, catering, audio visual support, time away from your role .... and on and on.

But simply getting people in the one venue and heading into the agenda doesn't get the best out of the group or that investment.

There are 7 problems I see with strategy and team sessions and they can all be avoided with pre-planning, creative input and the right resources. When I'm facilitating high-value strategy and team sessions for clients and providing input into agenda design before the event, there are key things I work to avoid. The difference in the feel and running of the session is certainly noticeable ... but the impact on outcomes achieved can be extreme.

The problems are in my new whitepaper - The 7 Problems with Strategy and Teams Sessions... and what to do about them.

Read it and act on it before you get the team together. 

What's your story?

I've just returned from some travels in far north Australia, to the 'pointy bit', the most northerly tip of the country - Cape York.

The main image above I took at the Split Rock Aboriginal Art Galleries near the town of Laura in far north Australia. The history in the area goes back 40,000 years and there are many stories and milestones recorded in these rock art galleries. It's an important way for the culture to survive. The images capture information, convey ideas and tell significant stories. They're like a storyboard of what was happening at the time.

Last century, Walt Disney used storyboards to capture his innovative thoughts and map out the flow of his productions. In current day, it's mainly the advertising industry that makes use of this tool.

What delierate tools do you use to engage and connect with others - to capture your thinking, to convey information, to collaborate? 

A rough storyboard can map out the stages of a project, the desired outcomes, the key people involved, the timelines. A corporate product team I recently worked with created this storyboard and many others around the room. The team was highly engaged, transfixed on the images, contributing throughout the day. 

Help people see the possibilities, identify opportunities and collaborate. I believe we all have 'visual mojo'; we had it when we were younger children, happy to bring our thoughts, stories and ideas to life and put them on show for passers by. 
Where did it go? Get your visual mojo back.  For trainers, speakers, facilitators and project leaders who need to unite a team to a vision or gather group input, storyboarding is engaging and captivating - and it need only last a few weeks or months - not 40,000 years.  

FYI or more? How involved will people be...

When you engage with people, to get input or feedback or work with them to reach outcomes, how involved will they be? This week I’ve heard phrases like ‘consulting with’, ‘socialising the strategy’, ‘run it by them’ and ‘keep them in the loop’.
 
It’s vital that you plan for, and position, how involved people will be in you project, workshop, consultation. Position it clearly and upfront. You don’t want people coming along thinking their view is going to count if the ‘consultation’ is really about information. Or you ask about views and concerns but you have no way of incorporating them into the final design.
 
“Today’s meeting is for information only, to keep you up to date with progress…”
“Here’s what we want your input on; this part, not that part…”
“I’m getting your views on the project today and the ultimate decision will be made by the project sponsor...”
“We’re meeting with you to find out what your key concerns are so we can make changes to address them…”
 
Note the distinct differences:
Informing – it’s for information only so people understand what’s going on
Consulting – you seek feedback on the information, the alternatives or what might be decided on
Involving – you work with people to understand their concerns, and of course, you’re going to consider them
Collaborating – you work with people at every step of the way, working on alternatives and finding the solution with them
Empowering – you're giving the decision making power to them; you’ll do what they decide on.

It’s a broad spectrum from information through to empowering. And it’s much easier to engage and collaborate with people when you make it clear where you’re at.

 
So this is for your information (FYI). It’s up to you where you’d like to take it from here!