Problem maker or process improver

You can keep creating and fixing messy problems … or … focus on making better progress through improving processes. 

It’s costly when there’s no process, a process wasn’t followed or human error could have been easily picked up. 

The pursuit of improvement is a wise investment. 

But… *gulp* it can take a shift in your attitude and culture to be willing to learn and to receive feedback. 

No customer or client wants their experience to be flawed, delayed or full of problems. 

But if your business is a problem maker then you might be waiting for customers to alert you to problems. 

Not good PR. 

Better to be a process improver - making systems and processes work better. Then there’s less chance of things going wrong anyway. 😊

Try ‘Kaizen’, meaning ‘improvement’ in Japanese. It’s a truly brilliant philosophy and way of working for better progress … and customer experience. 

Read more in this Fast Company article by Molly Shea Shine. 

“Put simply, it’s the practice of thinking about what you’re doing, looking for ways to improve it, making those changes, then continuing to act upon them.”

Improvement. It’s is a much more worthy pursuit than having to make apologies for messing up. 

Brighten up your creative mindset

Creativity isn't just for artists, painters, sculptors and creators. It's helpful for problem solving, opportunity making, perspective taking. 

Check out this quick video tip on how to build your creative mindset. 

Are you additive or subtractive

When there’s a problem to be solved, do you find yourself adding things to get to a solution ... or removing them? 

It turns out we are all more ‘additive’ than ‘subtractive’. 

And it’s impacting the quantities and kinds of ideas and solutions we can come up with. 

Researchers still don’t know why we’d rather keep adding things, features, stuff, to try and solve a problem ... rather than stripping them out, but knowing we do it is a good step to being able to compensate for this bias. 

‘The first question we ask ourselves is ‘what can I add?’ And ‘what can I subtract?’ is not [part of our first reaction]. Subtracting something isn’t a harder thing to think of “but you have to think harder to get to it”.

We’re missing the potential of a raft of ideas when we solve problems simply by throwing ‘more’ up as a solution. 


Read about it in this article by Katie MacBride in Inverse.  

It’s curious to wonder about how we think. If we can consciously subtract, remove, reduce or take things away to problem solve... we’ll be better thinkers and more productive problem solvers.

Do you know how you solve problems

It’s a curious question because we can often blaze ahead problem solving ... without being aware of our process for how we’re actually doing it. 

Perhaps we’re on auto pilot, not conscious of what we’re doing or too busy in the details of the problem solving task to think about it. 

We can’t get better at a critically important skill like problem solving if we’re not tuned in to it. 

The World Economic Forum suggests problem solving is right up there in the skills we need for today and even more frequently in the future. 

So how do you solve problems? 

▫️Do you get all the information you can? 
▫️Assess your options? 
▫️Generate some alternatives? 
▫️Try out some solutions? 
▫️Experiment a little?
▫️Consult with respected peers? 
▫️Try a Google search to see what others have done? 
▫️Or phone a friend? 

Each of these is part of a suite of problem solving tools and techniques. 

As you work through solving your next problem, challenge or tricky situation, make a mental (or physical or digital) note of what you do... and how you do it. 

There’s greater 
▫️possibility, 
▫️efficiency and 
▫️creativity 
on the other side of our awareness. 

Do you know how you solve problems

It’s a curious question because we can often blaze ahead problem solving ... without being aware of our process for how we’re actually doing it. 

Perhaps we’re on auto pilot, not conscious of what we’re doing or too busy in the details of the problem solving task to think about it. 

We can’t get better at a critically important skill like problem solving if we’re not tuned in to it. 

The World Economic Forum suggests problem solving is right up there in the skills we need for today and even more frequently in the future. 

So how do you solve problems? 

▫️Do you get all the information you can? 
▫️Assess your options? 
▫️Generate some alternatives? 
▫️Try out some solutions? 
▫️Experiment a little?
▫️Consult with respected peers? 
▫️Try a Google search to see what others have done? 
▫️Or phone a friend? 

Each of these is part of a suite of problem solving tools and techniques. 

As you work through solving your next problem, challenge or tricky situation, make a mental (or physical or digital) note of what you do... and how you do it. 

There’s greater 
▫️possibility, 
▫️efficiency and 
▫️creativity 
on the other side of our awareness.