Problem solving / possibility seeking

When you’re problem solving are you also possibility seeking?

When you're into possibilities can you also see things from the problem perspective? T

hese are 2 sides of a coin, a page, two different moods, sunshine and rain.

🌑Problems to be solved require us to sit among some mess, discomfort and irritation. Some people don’t like it. They’ll dismiss it as negative thinking, poo-poo it and want us to all ‘move on’ to more positive ways of thinking.

🌕Possibilities require us to conjure, create and imagine a new world of delight and happy. Some people don’t like it. They dismiss it as positive thinking, poo-poo it and want us to dig back into details of why and who and what of problems.

Leaders in our rapid problem-solving world need to deliver value, and so also need to be alert to these ways of thinking.

Wherever you prefer to ‘live’ (and some of us aren’t fussed, existing happily in both), know that not everyone sees things this way. You’ll need to invite, allow and let in different styles of thinking.

It can be uncomfortable or awkward if not framed, positioned or guided well. And it’s why leaders need to be able to to facilitate at work and do it well. 

Willing to stay with the problem

We can work with people who are so keen to leap to a solution, they’re not willing to stay with a problem for a little longer.

Why is that? Is it

- pressure to deliver?

- discomfort with the perceived negativity?

- drive to get it done?

- impatience to listen, learn or consider?

It’s so very powerful though, to feel the feels, to really get the empathy and experience of the problem and its consequences. We then give those people experiencing the problem acknowledgement and respect as we sit with the discomfort and inconvenience of the problem.

Try to allow it. For longer. To really explore it, understand it, tease it out or scope it out. Wider and deeper. Not for weeks and months, but at least some hours and days.

Your collective thinking about the solution will most certainly be better. Allowing more time to come up with more ideas and getting more heads, hearts and hands onto it. Don't brush it aside or move on too quickly. A better expression and experience of the problem will elicit a better solution and resolution to the problem.

How you handle a problem

When you were most recently working on a problem, a conundrum or a tricky situation, how were you handling the problem? Were you talking about it? Say, sitting around a table with other people, just talking it through? Or were you ‘handling the problem’? Did you actually get your hands on the problem?

When we physically work with a problem, see, feel and imagine the pieces of it and move things around, we solve it quicker.

If we do, that means the l-o-n-g meetings we’re in (where we are usually just talking about the problem) will be finished sooner! We'll come up with better ideas and solutions and we generate a greater range of possibilities.

A product development team at a consumer goods business used cards with the key issues, challenges and obstacles written on them. They moved the cards around on the meeting table.

Seems simple, right? Engagement, participation and buy-in was boosted, and people more clearly understood what the details of the issue were all about.

Try not to just talk about the problem - but get your hands on it! You'll bring more people into the work to be done. 

If you don’t think you're creative...

While we hear that creativity is even more important in today’s crazy world, it’s a big shift for some of us to believe ourselves to be creative... or capable of creative thinking and inventive work.

I’m not here to debate your level of creativity so could we just look at this another way? With another word?

Let’s go for INGENUITY. It’s not creativity on steroids or more or bigger.

It’s different.

Creativity is about being generative, inventive, it's the making.

Ingenuity is about being resourceful and being able to use the skills you have, the resources on hand to fix something, solve something or find a clever way of working it out.

When we put our smarts to work on solving a challenge, this is being resourceful, using what we have, accessing whatever we can. It’s a sweeter, more helpful and practical mindset than thinking we have to be creative, running the tiresome loop that is the ‘I’m not creative’/‘oh yes you are’ game. That does little to give us more resourceful ways of thinking and working!

Think more about using what’s already available to you (that’s ingenuity), using whatever resources you can access, and worry less about whether you’re being creative enough. 

Could you do it in reverse

I collected the mail from my mailbox yesterday at 11am and saw the postal delivery worker, the ‘postie’, finishing delivering mail to other letterboxes.

Usually she delivers the mail to our area at about 3pm.

‘Hi!’ I said. ‘Hey you seem a bit earlier, a different time today?’

‘Yes', she said, 'I thought I’d do my round in reverse today; you know, keep it fresh.

She went on...'It’s easy to become a machine, doing the same thing, same way, same route, riding up streets the same direction, the same order and same views. But wow, this has really snapped me out of things today; I’ve had to think and not just go by habit.'

She delivered the mail and a great insight.

What’s the current way you do something? And how could you reverse it? Even a small part of it? Go try.

Creativity and novel thinking data suggests this helps us see new things, make new connections, make sense in other ways.

Most of all, it changes our locked-in perspective.