What’s the backstory and how will you uncover it

Many a meeting or workshop happens because we want to gather ideas from people, or ‘bring them along’ as a group or team. 

And each meeting presents ideal opportunities to connect, engage and share stories. 

But some meetings don’t allow even a few minutes here and there to listen and learn from people’s experiences. 

It’s such a shame we might push on with progress and not value this experience. 

If you’re feeling a disconnect or distance in your team or group, be sure to build in and allow time for sharing stories. 

It’s how we make sense of what’s going on. 

Invest some time:
- at the start of meetings
- between agenda items
- returning from breaks
... to hear from people. 

Give more time to understand a backstory or personal perspective. 

It can help inform what happens next. 

A story will help you make sense

When the world feels all upside down and its challenging to understand what's happening or why, it's often in hindsight that we're able to see what went on.

This is sense making at work. It's how we connect the dots and draw some conclusions from what was uncertain or complex.

With Sensemaking rated as a vital capability for the future of work as work keeps getting re-worked, we've got to look at human, helpful and effective ways to make sense - that don't involve drowning in fathoms of data.

In making sense, stories are critically important. Not so much the telling of stories, rather the hearing, the distilling and the getting to the essence. That's the sense part.

Even micro narratives, tiny little slivers of a story are worth grabbing and capturing. It could be a phrase, a statement, a couple of words, a slang term or a quote.

When people drop these little micro-gems into the conversation, look out, grab them and capture them. Reflect them. These will help you make sense.

It’s a little like how panning for gold might give you hundreds or thousands of little pieces of golden glitter, but no big nuggets. Yet it’s the mounting up of those little shimmers that can give you the right to say you’ve ‘struck gold’.

So don’t discount the little pieces of glitter, the little slivers of a story, the tiny segments or phrases or grabs. Together they can make some wonderful sense.

In sensemaking and making sense, you’ve got to tune in those listening skills to hear the slivers of stories; to listen to what people are saying and sharing with you… to capture those.

Don’t just wait for facts and data. Engage in the anecdotes, the stories, the tales and the telling.

In my earlier career, my first career, I worked in public relations. Oooh, don't throw tomatoes or boo and hiss. It was good PR. It was community relations. I worked in public health, education, government, training, media, sport. It was about helping people understand what was going on and how they could either get involved … or run the other way!

Whatever the topic, project, program of work or PR piece I was working on, we always had to craft key messages. When you watch someone present to the media, and if they've been media trained, they'll be delivering their content in sound bites and key chunks - those repeatable, printable, quotable quotes that the media like to broadcast. It's a short chunk of sweet loveliness on the topic. (Oh and at the bad end of the scale are those nothingness quotes that politicians like to sprout. Not those.)

The same can apply in communication, leadership and workplaces the world over. You need some sound bites and digestible chunks for your listeners and viewers to take in and understand - for your employees, teams and tribes to grab hold of.

Gather together the little slices, pieces, chunks and cues. Together they can give you incredible sense and help show what people are thinking, wondering, learning, sensing and making.

Collect the stories you hear - even the tiny little ones - capture them, visualize them, share them and reflect on them… put them together, for they will help you – and the people you’re working with - make sense.

A story will help you make sense

When the world feels all upside down and its challenging to understand what's happening or why, it's often in hindsight that we're able to see what went on.

This is sense making at work. It's how we connect the dots and draw some conclusions from what was uncertain or complex.

With Sensemaking rated as a vital capability for the future of work as work keeps getting re-worked, we've got to look at human, helpful and effective ways to make sense - that don't involve drowning in fathoms of data.

In making sense, stories are critically important. Not so much the telling of stories, rather the hearing, the distilling and the getting to the essence. That's the sense part.

Even micro narratives, tiny little slivers of a story are worth grabbing and capturing. It could be a phrase, a statement, a couple of words, a slang term or a quote.

When people drop these little micro-gems into the conversation, look out, grab them and capture them. Reflect them. These will help you make sense.

It’s a little like how panning for gold might give you hundreds or thousands of little pieces of golden glitter, but no big nuggets. Yet it’s the mounting up of those little shimmers that can give you the right to say you’ve ‘struck gold’.

So don’t discount the little pieces of glitter, the little slivers of a story, the tiny segments or phrases or grabs. Together they can make some wonderful sense.

In sensemaking and making sense, you’ve got to tune in those listening skills to hear the slivers of stories; to listen to what people are saying and sharing with you… to capture those.

Don’t just wait for facts and data. Engage in the anecdotes, the stories, the tales and the telling.

In my earlier career, my first career, I worked in public relations. Oooh, don't throw tomatoes or boo and hiss. It was good PR. It was community relations. I worked in public health, education, government, training, media, sport. It was about helping people understand what was going on and how they could either get involved … or run the other way!

Whatever the topic, project, program of work or PR piece I was working on, we always had to craft key messages. When you watch someone present to the media, and if they've been media trained, they'll be delivering their content in sound bites and key chunks - those repeatable, printable, quotable quotes that the media like to broadcast. It's a short chunk of sweet loveliness on the topic. (Oh and at the bad end of the scale are those nothingness quotes that politicians like to sprout. Not those.)

The same can apply in communication, leadership and workplaces the world over. You need some sound bites and digestible chunks for your listeners and viewers to take in and understand - for your employees, teams and tribes to grab hold of.

Gather together the little slices, pieces, chunks and cues. Together they can give you incredible sense and help show what people are thinking, wondering, learning, sensing and making.

Collect the stories you hear - even the tiny little ones - capture them, visualize them, share them and reflect on them… put them together, for they will help you – and the people you’re working with - make sense.

Three short whistles for 'up'

There's a large crane onsite at a housing construction site nearby today. 

While the set-up and set-down of concrete slabs and wooden piles can be a visual distraction, it's the auditory, the sounds, that are getting my attention. 

There's great deal of trust, communication, cooperation, focus and engagement that's required among the team - all conveyed via hand signals and ... a little silver whistle!

One long whistle... 'lower'

One short whistle... 'stop'

Three short whistles ... 'up'

With this quick visual guide I was off and running, watching what was happening, learning quickly from the visuals on the guide and confirming via the sounds I was hearing.  

What auditory or sound signals do you give the people in your team? (applause, cheers, verbal confirmation or encouragement, verbal rewards...)

What quick visual guides do you use so that people are up to speed quickly on what to do, when, and how? (noticeboards, flyers, post-it notes, big picture visions, the visual storyboard, process maps, status or kanban boards...)

Keep it simple. No need for big bucks, fancy design and a mega-production with massive timelines! 

What simple tools can you use to convey information and engage quickly and clearly today?

One long, two short whistles ... slew (or veer) right!

What's your story?

I've just returned from some travels in far north Australia, to the 'pointy bit', the most northerly tip of the country - Cape York.

The main image above I took at the Split Rock Aboriginal Art Galleries near the town of Laura in far north Australia. The history in the area goes back 40,000 years and there are many stories and milestones recorded in these rock art galleries. It's an important way for the culture to survive. The images capture information, convey ideas and tell significant stories. They're like a storyboard of what was happening at the time.

Last century, Walt Disney used storyboards to capture his innovative thoughts and map out the flow of his productions. In current day, it's mainly the advertising industry that makes use of this tool.

What delierate tools do you use to engage and connect with others - to capture your thinking, to convey information, to collaborate? 

A rough storyboard can map out the stages of a project, the desired outcomes, the key people involved, the timelines. A corporate product team I recently worked with created this storyboard and many others around the room. The team was highly engaged, transfixed on the images, contributing throughout the day. 

Help people see the possibilities, identify opportunities and collaborate. I believe we all have 'visual mojo'; we had it when we were younger children, happy to bring our thoughts, stories and ideas to life and put them on show for passers by. 
Where did it go? Get your visual mojo back.  For trainers, speakers, facilitators and project leaders who need to unite a team to a vision or gather group input, storyboarding is engaging and captivating - and it need only last a few weeks or months - not 40,000 years.