Are you making things easier

Today I’m working with a group of leaders on building their facilitation skills. 

Facilitation at its heart means ‘ease’, to make progress with ease. 

And ease is a great perspective to take. 

Ask yourself 
- are we making this harder than it needs to be? 
- what could we do that would make it easier? 
- how can I make it easier for them? 
- what does the team think would make it easier?

Easy doesn’t mean it’s not good or not valuable. 

It’s about being able to manage and juggle a mix of things happening in teams :
🌕 Engagement - that we are connected to this work
🌕 Involvement - that we are doing something with the work
🌕 Contribution - that we bring our ideas and efforts to the work. 
🌕 Productivity - that we are getting the work that needs to be done, done. 

The skills of getting people aligned, engaged, inspired and participating doesn’t happen automatically. 

You’ll have to do something. Many things. Many micro things that together make great progress. 

Does your team need these faciliation skills, to help make the day-to-day work easier? 

Facilitation skills apply in-person, online and in the new world of hybrid work. 

Let’s talk. I’ll tailor a session, a series of sessions or a longer term program for the team. 

Creative activities for online meetings

We often hear the tappity-tap of people working on emails while they’re online in a meeting.

It’s not their fault. 

They’re BORED!

They’ve had four of these boring meetings today. And you're dragging them through another one? YAWN!

We must make things more relevant, more creative - and it will most certainly be more effective.

If you’re inviting people to an online meeting to work, plan, contribute or decide, be sure you have a range of inspiring activities on hand. 

Giving people a question and putting them in breakout rooms is done - overdone! And it's just ONE activity. 

There are MANY OTHER WAYS to add connection, relevance and creativity to online meetings.

And it need not be ‘crazy creativity’ but relevant, smart and brilliant creativity!

I’ve spent years creating activities for meetings. And I’ve adapted, edited and morphed existing activities to make them more interesting ... and they work online too. 

New ways of working

If delivering value sooner is the goal, let’s check out how to get that started. Hint : it doesn’t start with you. It’s about involving people, users, customers, colleagues.

It means connecting more with people, not less. It’s being closer to them and understanding more about who they are, what they need, what their problems and challenges are.

Involve is about empathy, understanding things from their perspective and seeing the truth of the situation or problem. How close could you get then Martin Lindstrom in ‘Small Data’ says, ‘there’s a well-known quote that says if you want to understand how animals live, you don’t go to the zoo, you go to the jungle.’

Lindstrom gets very close to gather data; he moves in! Why so close? ‘I look for patterns, parallels, correlations ... imbalances and exaggerations,' he says. 'Typically I focus on the contrasts between people’s day-to-day lives and their unacknowledged or unmet desires, evidence that can be found anywhere.’ A-ha!

Start with empathy and getting closer to your customers. This is a vital part of new ways of working... putting the customer at the centre.

How do you currently involve your customers? How could you involve them more?

FYI or more? How involved will people be...

When you engage with people, to get input or feedback or work with them to reach outcomes, how involved will they be? This week I’ve heard phrases like ‘consulting with’, ‘socialising the strategy’, ‘run it by them’ and ‘keep them in the loop’.
 
It’s vital that you plan for, and position, how involved people will be in you project, workshop, consultation. Position it clearly and upfront. You don’t want people coming along thinking their view is going to count if the ‘consultation’ is really about information. Or you ask about views and concerns but you have no way of incorporating them into the final design.
 
“Today’s meeting is for information only, to keep you up to date with progress…”
“Here’s what we want your input on; this part, not that part…”
“I’m getting your views on the project today and the ultimate decision will be made by the project sponsor...”
“We’re meeting with you to find out what your key concerns are so we can make changes to address them…”
 
Note the distinct differences:
Informing – it’s for information only so people understand what’s going on
Consulting – you seek feedback on the information, the alternatives or what might be decided on
Involving – you work with people to understand their concerns, and of course, you’re going to consider them
Collaborating – you work with people at every step of the way, working on alternatives and finding the solution with them
Empowering – you're giving the decision making power to them; you’ll do what they decide on.

It’s a broad spectrum from information through to empowering. And it’s much easier to engage and collaborate with people when you make it clear where you’re at.

 
So this is for your information (FYI). It’s up to you where you’d like to take it from here!