Keeping Calm - Visual Thoughts...

I thought I'd share this little illustration I drafted up recently to provide to a client for a customer service 'reminder' for the team. As well as some other key actions for the team to remember, like answering incoming calls swiftly, supporting the team and thinking of the customer in each interaction ... this one struck them. They said it was a great reminder to just .... breathe. Keeping calm sometimes gets pushed out of the way as we rush to fulfil a request or complaint or just respond to an email. Many things happen so quickly that we're barely conscious of doing them. So for today, and many days and moments beyond today, keep calm...