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I acknowledge the traditional owners of the land on which I live - the Yalukit-Willam - and pay my respects to their elders past, present and emerging.
Thursday, April 24, 2014 at 8:13AM Step in to their shoes ...
When you next need to engage with a client, customer or stakeholder, spend a few moments before (or after) and complete an Empathy Map, visual template.
This sketch video is a quick guide to sketching out customer pains and gains so you can get to the heart of the matter!
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Empathy Map from Lynne Cazaly on Vimeo.
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