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« How to engage people in change & transformation | Main | The Future of Work »
Thursday
Apr242014

Do you care about empathy?

DateThursday, April 24, 2014 at 8:13AM

Step in to their shoes ...

When you next need to engage with a client, customer or stakeholder, spend a few moments before (or after) and complete an Empathy Map, visual template. 

This sketch video is a quick guide to sketching out customer pains and gains so you can get to the heart of the matter!

 

 

Empathy Map from Lynne Cazaly on Vimeo.

 

AuthorLynne Cazaly | CommentPost a Comment

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