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Entries in collaboration (129)

Thursday
Apr252019

Do you trust yourself?

In this era of swift delivery to market, rapid change and mega transformations, how do we respond in ways that build TRUST in a team, unit, project or enterprise? At the heart of trust is you, me, us.

The question I think of in building trust is “Do you trust yourself?” Do you trust your ideas, your intuition, your actions, your capabilities?

I’ll be speaking at hashtag#ITARC19 in Stockholm in May 2019; it's the 12th year of Sweden’s largest conference for IT architects. This year, the theme of the conference is ’trust’.

Over 2 days, we will look at trust from different angles: a day of conference; then a day of in-depth workshops. My keynote on Day 1 will be ‘Do you trust yourself?’ Then I’ll deliver a workshop on Day 2 on ‘Cognitive Load Coping' - how to handle all of the information that flows to us and around us, how to cope with and counter information overload or that feeling of information overwhelm.

So what are your thoughts: Do you trust yourself? 

Thursday
Apr252019

Don’t put anything on the walls.


Thinking information on a wall is ugly or damages the decor might be good for aesthetic folks, but there’s a lot of pragmatic people who need to see things to make sense of 'em.

Seeing helps us make sense of what’s happening, why it's happening and what's yet to happen. And it reduces uncertainty and anxiety.

If there’s nothing visible about the work going on, then is there any work actually going on? It’s like that philosophical statement: “If a tree falls in a forest and no one is around to hear it, does it make a sound?” If our work is hidden in digital files, apps and emails of ‘reply all’, is progress actually happening? Too much information is hidden deep in dungeons, vaults and rabbit holes and it's too complex to work with.

What’s happening at your workplace: Are you ‘allowed’ to put things on the wall? 

Tuesday
Jan292019

Could you 'Marie Kondo' (Kon Mari) your meetings? 

 

The runaway success of the sparkling, joyous, tidying queen Marie Kondo via her book ’The Life-Changing Magic of Tidying Up' and now the success of the Netflix program ’Tidying Up with Marie Kondo' is giving plenty of people lots of joy in tidying up their homes using her Kon Mari method. 

Some people have suggested we can do the same in tidying up our mindsets, our diets and our relationships. 

And how about at work? Don’t just tidy up the kitchen, stationery cupboard or the print room. Could you Marie Kondo all those wretched meetings!? 

Why not? 

Instead of gathering up all of your clothes or books into piles, why not do it with all those meetings in your diary? 

No wonder plenty of us are feeling overwhelmed with the ’stuff’ of meetings: invites, acceptances, locations, agendas, calls for agenda items, minutes, meeting notes, follow up actions, follow up meetings to follow up on the actions, another meeting to follow up on the minutes of the actions of the first meeting’s follow ups. Meh!

And let’s face it, what meeting have you been in recently (or ever) that sparked joy… or even gave you a little hint of delight or a whimper of laughter? 

Meeting culture is broken in most organisations. Most meetings are dysfunctional, dated and ineffective. A little like most of the stuff people are throwing out from their home. It’s junk. This is all the more reason to find out what all those meetings are for and whether they serve you or the organisation any more. Time to tidy up. Time is way too precious. 

 

How might you?

So how might Marie Kondo your meetings? Here are some thoughts: 

  1. Alone or together. You could do your own meeting audit and tidying up. List out every meeting you go to - particularly those recurring ones that are automatically slotted into your diary - think Steering Committees, Status Updates and anything else update-ish or information sharing. Or you could do this with others; get the team together and gather up all the names of the meetings you’re all supposed to go to. 
  2. Tally it up. Work out the number of meetings and the time commitment these things are draining from your life. Just as Marie Kondo wants us to be shocked by the amount of stuff we own - hence the pile-it-up method - give yourself a rude awakening at just how much time you spend in the organisation's meetings and workshops. 
  3. Do the math. What does this leave you with? How much actual working-at-your-desk-thinking-and-working time do you have left? Is this enough? What’s enough anyway? Get shocked about this. This is the catalyst to change. 
  4. Ask questions. Contact meeting organisers and ask them things like: ‘What is this meeting about? What’s the charter of this group and its meetings? Why do I need to be there? What do you expect?’ When we don’t know this information we can tend to not care, not show up or not say anything. That’s not good for culture or career. Take responsibility to find out why your time is being requested. And if you’re the convener or facilitator, make it your mission to be really clear with people about why this meeting, why them and what’s the reason for it. 
  5. Decide and ditch. Which meetings can go, now? Which ones can be deleted once you’re clear on the answers to #4? Which can have some of their content sorted in other ways or at other meetings (but don’t make the meeting any longer)? And which meetings are must-dos or must attends? Be ruthless and throw stuff out. 
  6. Rationalise first. Rather than fixing all meetings, rationalise first, then fix those that are worthy of saving and keeping. 

 

Fixing the culture of the meeting

When there are meetings that you know need to be held or you need to be there - to lead them and facilitate them or to attend them - now it's time to ‘fix’ them. Don’t try and fix every meeting without first tidying. Otherwise it’s like going out and buying storage boxes for all the crap you have when Marie Kondo clearly says we need to reduce first, then store. 

I see there are four ways to fix meetings that go beyond the lightweight ‘how to run better meetings’ articles out there. 

Make your meetings fewer, shorter, better, easier 

  1. Fewer. The number of meetings you’re having can change. You’ve rationalised - hopefully via a Marie Kondo tidy up. This is also about the frequency for repeating meetings and the initial decision that a meeting is even required. Phone hookups, online chat, messaging and groups on an app can help get sh*t done rather than sending an agenda and booking a room. 
  2. Shorter. Make some meetings shorter. Some meetings can absolutely take less time. With focus, clarity about the agenda and good facilitation, it can be done. Not all meetings but try some and see. Donna McGeorge’s book ‘The 25 Minute Meeting’ can help you do this. 
  3. Better. What are your meetings actually achieving - what’s the impact or the output of them? Do you know? Most people judge the success of a meeting by what it achieved, the outcomes and results. Meetings will remain as time-wasting talk-fests unless you change something fairly significant about them. Tinkering around the edges doesn’t usually change much culturally in the longer term. 
  4. Easier. We make things harder than they need to be. And sometimes we’re unaware we’re doing that. The way the meeting is run needs to be easier, more pleasant to experience (is that near some joy perhaps?) How easy is it to get work done, make decisions, collaborate, share, design, think, debate…? How a meeting ‘feels’ and how it goes are about making the thing easier. A meeting leader with some effective (not cliched) facilitation skills can make that happen. This is what the Leader as Facilitatorconcept is all about. After all, facilitation means ‘ease’. 

 

Then keep it tidy

Just like any transformation, the work is in the habit or the ongoing activity. 

Don’t just accept meeting invites; ask questions of the organiser or convener. Speak up. Find out why this meeting, why you and what are they expecting to get done in this time-taking activity. 

Not every meeting type needs to live on forever. Many meetings serve their purpose but they keep being run over a period of months and years. No more. Regularly review and get rid of those that don’t serve, or the situation has changed or the project has ended. 

One in, one out. And if you’re going to bring a new meeting in, get rid of one. We simply can’t keep meeting the way we are and expecting to add to the list AND be more productive about it. Buy a new pair of shoes? Then get rid of a pair to keep it manageable. 

 

Take back control of your time and where it’s being spent; particularly at the request of other people and the meetings they’re calling. Apply some gentle pressure to find out why this meeting and why do I need to be there. When you’re able to get more of the things done that matter, yes, that does spark some joy!

Monday
Dec032018

Bad systems beat good people

 

'A bad system will beat a good person every time' - so said W. Edwards Deming. 

You've got some great people in your team, on your project, in that meeting, attending the workshop. You really have. Great people.  

The thing is... the system - whatever system is at play in the project, meeting, workshop -often isn't working to support those great people. It may well be stifling them, stopping them, slowing them down or just slowly breaking their spirit, enthusiasm and sense that they can achieve something. 

Let those great people give the great ideas, suggestions, hunches, hopes and insights they have. Create a system that leverages the people and doesn't limit them. 

When you plan your next meeting, workshop, session, project, what systems will support the people to bring their greatness? That's the stuff to fix. Don't blame the people. Remedy the system or structure that's inhibiting them, hindering them or keeping them from doing their best. 

Sunday
Dec022018

Break some patterns.

 

When you next plan an all-staff meeting, a conference, workshop, strategy session or meeting ... break some patterns.

The way it’s being done is dull. Starting at 9am; morning tea at 10.30am. Dull side decks from leaders trying to get ‘alignment’ and ‘buy-in’.

It’s too much presentation, not enough conversation; all monologue, not enough dialogue.

Darkened theatres and vanilla communications. We are done with it.

Open the blinds! Ask some questions. Break the routines and expectations that you think are the ‘right way’ to do things.

The people you serve - not the ‘resources’ or ‘numbers’ or ‘head count’ - the people will thank you for it.