What's going on and what do we need to do about it?

These 'two questions in one' can provide us with great focus and purposeful direction. 

They are a better agenda item than the general ‘update’ or ‘status report’. 

And they are questions that get the team gathering insights and learnings about what is actually happening... and then ...identifying, committing to and implementing actions directly related to the insights. 

They are questions that help us move from fear to action. 

And they are questions that are a part of sensemaking and decision making in times of great change and uncertainty. 

Rather than being paralyzed by fear, distracted or drawn down into endless details, or buried in a sand hill of denials, lift up.

Elevate yourself above all of the noise, activity and chaos and ask 
🌕 what's going on?
and 
🌕 what do we need to do about it? 

Whether you’re the leader of a team, the leader of a family, a partner in a relationship, part of a family, community, neighborhood, company or organisation ... take responsibility and accountability to find out what’s going on and then to commit to doing what you can about it. 

This is sensemaking

This is sensemaking. We are 'in it'. Trying to make sense of so many things. 

As we begin to know something ... we 'find out'. Almost like a maze. 

And we think 'that’s it'. 

Then things change. New information comes to hand. 
New information, insights and understanding. 

Because we have more information and experience with that information, we can look back over data, dates and details to connect more dots and make more sense. 

And then we can act again based on what we now know. 

So we're right in it. 
It’s wild, wicked and changing rapidly. 

Keep on making sense as things come to light no matter where you are or what you're doing.  

We are all uncovering, discovering, learning. 

It's this very human activity of trying to 'make sense' of it all. 

Map the steps

When you’re doing some new things with a team or project, it’s worth mapping out the steps so people get a sense of what’s going to happen.

This isn’t a table or list or spreadsheet - although they may hold some useful data about what needs to be done or supporting information that helps with decision making.

Sensemaking when things are unclear, unknown, uncertain or just new for people, requires us to do more than just write a few words, send a few emails or type a few messages.

All those words! Our brains are full already.

Just as a Google map shows us where we are and where we want to get to, we can use a map like that too. Include a few points like:

Here....

The path or steps to ...

There.

Add a few notes about what’s planned as you guide the team from one place... getting to that other place.

If you’ve got more of your team working remotely at the moment, don’t just rely on all the words or talking heads.

Show them a map they can keep referring back to ... later ... when they need to, when the words get lost and the talking heads are offline.

Thinking and working in uncertainty

It’s mindless to just wander, lost, meandering along a path of uncertainty. Just because you don’t know what’s going to happen doesn’t mean you are powerless.

Some of the most adaptable leaders, teams and organisations work with uncertainty and are ‘good’ with it.

The work I do with these leaders and teams involves working through this kind of mindset and approach: ◽️Uncertainty - we don’t know

◽️Discovery - we can learn

◽️Ingenuity - we can respond

And repeat. As we see new things - via sensemaking, making sense of happenings in hindsight - we’re learning, ready to respond with our collective smarts to solve problems, deliver value and improve situations.

And repeat.

This isn’t fear based but practical skills put to work problem solving, thinking, questioning, collaborating, designing and responding.

Rather than getting in a flap about not knowing ‘anything’ or thinking we need to know ‘everything', these are the ways of working in uncertainty. As we discover, we learn and we can change how we respond. And if we don’t, we’re not such a smart species after all.

Swinging from uncertainty to certainty

We do it so many times a day.

Uncertainty about breakfast.

Certainty about breakfast.

Uncertainty about the bus.

Certainty about the bus.

Uncertainty about the meeting.

Certainty about the meeting.

Uncertainty about the decision.

Certainty about the decision.

We’re all just swinging from being sure about some stuff and unsure about other stuff. And the stuff changes. And the level of certainty and uncertainty can change too.

This is the U in VUCA. How are you going with it? How is your team going? Things are changing so you’ll be certain about some more stuff in a few minutes time. And some other stuff will become uncertain.

Notice the swing: go with the swing. Better than trying to keep everything still in certainty, expecting it to ‘switch’ to certainty and stay there. We’re going with it - oh look, more certainty approaching.