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What people say...

 

 

I acknowledge the traditional owners of the land on which I live - the Yalukit-Willam - and pay my respects to their elders past, present and emerging. 

 

 

Entries in communication (64)

Friday
Apr262013

'Well that's nice but I don't draw'

If you've checked out any of the sort of work I do you'll see I help people communicate and engage with each other - better than they're doing now. 

Visual thinking is part of it. 

There's a lot of 'I don't draw' out there when I arrive in a workplace to run a half or full day session on visual thinking. 

Actually folks, it's not about the drawing. It's about the THINKING. 

Say it like this : 'I don't think'. 

Well... you do. 

If you don't think that visuals can play a part in how you engage or think or sell your message and thinking to someone else, you can read some more here and here.

When you use visual skills, you'll really 'get it' because the people you're communicating with 'get it'. The process of engaging with them will be so much sweeter - even if you're having a rip roaring disagreement with them!

And I think it's so selfish to say 'I don't draw' - as if it's all about you! When you're working to communicate with someone it's actually all about them! So it's time to move on folks....

Untangle Thinking


Get Things Straight


Make Something of It 

 

Tuesday
Feb262013

A little more conversation - a lot more action  

A logistics client of mine is having their senior leaders forum next week - they do this around every 90 days. I facilitate the gathering of 80 leaders to ensure they can all participate, that we stay on track and that there are some serious outcomes after some wonderful collaboration.

So when you have a team gathering scheduled on the calendar and you're busy finding a meeting room, remember this above all other arrangements :

Ask    ________________________________    Tell

 

You see, it can't be all talk. That isn't a forum. That wouldn't be a team thing.  That would be a presentation.

Any time you bring people together, stop with all the talking and telling will you!

Wander along to the other end of the continuum and be sure to engage, question, ask and have a co-nversation.

Co = together. Bring people together so they can collaborate, communicate, co-create and co-design the changes and activities that will achieve your business or project strategy.
It's quicker and will get you more buy-in than you simply telling them. Seriously it will.

There are still a lot of 'all talk' bad habits out there. It can be a whole new way of looking at things and that can seem challenging at times.

  • How do we get their input and ideas? 
  • How do we wind people up once they start?
  • What if it gets out of hand?
  • How will we wrap up the day?
  • What if....what if... what if...

I think every gathering, workshop or strategy session needs The 9 Elements of Collaboration. I make sure they are brought to the teams and clients I work with, every time they get the team together.

Let me know about your next gathering of the team - what do you want to have happen?  Let's work on designing an agenda, an event and processes that are engaging, creative and collaborative and most of all... designed to make things happen.

Otherwise you're all talk!

 

Wednesday
Feb132013

Three short whistles for 'up'

There's a large crane onsite at a housing construction site nearby today. 

While the set-up and set-down of concrete slabs and wooden piles can be a visual distraction, it's the auditory, the sounds, that are getting my attention. 

There's great deal of trust, communication, cooperation, focus and engagement that's required among the team - all conveyed via hand signals and ... a little silver whistle!

One long whistle... 'lower'

One short whistle... 'stop'

Three short whistles ... 'up'

With this quick visual guide I was off and running, watching what was happening, learning quickly from the visuals on the guide and confirming via the sounds I was hearing.  

What auditory or sound signals do you give the people in your team? (applause, cheers, verbal confirmation or encouragement, verbal rewards...)

What quick visual guides do you use so that people are up to speed quickly on what to do, when, and how? (noticeboards, flyers, post-it notes, big picture visions, the visual storyboard, process maps, status or kanban boards...)

Keep it simple. No need for big bucks, fancy design and a mega-production with massive timelines! 

What simple tools can you use to convey information and engage quickly and clearly today?

One long, two short whistles ... slew (or veer) right!

 

Tuesday
Feb122013

Project Introverts - how to get out of that meeting ASAP!

Diversity in backgrounds, cultures, languages, thinking, styles and communication - they come together every time we communicate, engage and connect with people we work with.

If you're an introvert, you'll want to get your message across quickly, understand your colleagues quickly and then get outta that meeting or conversation ASAP. You may want to get back to the good stuff you were working on earlier - alone!

I've seen in several project teams recently how so many delays, derails and slow-downs come from simple misunderstandings.

"I thought you meant ..... when really you meant ....." or "You're talking about the big picture; I'm talking about this specific thing..." and it all drags on and on and on.

Being able to capture, draw out and understand what someone else is saying, and then convey your ideas and thinking is critical. To do it rapidly is the game here. The faster you can understand others and get your point across, the happier we'll all be. Unless you just want to sit 'n talk...

To speed up the process, get it sorted, get to understanding quicker and then get on with the other good stuff you're working on, you need two key skillsets...

1. facilitation skills (how to handle the stuff that happens when groups meet) and

2. visual agility (not arty drawing, but rapid sketching and visualisation).

When culturally, linguistically and geographically diverse teams 'get this', they step way up into higher levels of performance and move on (quickly) from misunderstandings and cultural hurdles.

Project teams have the opportunity to build this awesome skillset at a one day workshop I'm running in Melbourne on March 4, Visual Facilitation for Projects. Details here, early bird until February 19. 

 

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