Find some red tape and eliminate it

Working with a government agency recently, we spent time on a ‘Red Tape Reduction’ session.

Red tape: those needless, time consuming activities.

Ask your customers and they'll have likely been frustrated or annoyed with something about your systems or how they interact with your product, business or people.

'Red tape'? It's thought to be based on the old practice of binding government documents with... red tape.

Frustration with red tape also comes from within the organisation too, from complicated or broken systems, time wasting forms, clunky websites.

Agreeing to go through a Red Tape Reduction session is a great thing to do! For many organisations this isn’t easy:

1. To agree to do it

2. To commit to being there in the session, identifying red tape, and then

3. To actually change things to remove the problem points.

That's because it’s way more exciting (and more rewarded via KPIs & targets) to work on new things, make new stuff and create new services.

What if at your next team meeting you just identified something that’s riddled with red tape and decided to eliminate the messy complications? You’d make things better for your customers, your colleagues ... and you.