We’ve all experienced ‘average' facilitation

Facilitation: someone at the front of room, leading a meeting/workshop, helping make things easier. (Whether it's the right definition or not isn't what this is about.)

My point is: there's an abysmal standard of facilitation in workplaces today.

You might think it’s not ‘that bad' or workshops you’ve attended have been mostly ok.

Not so quick. Know that facilitation is something you learn: like making an omelette, riding a horse, flying a kite. You’re not born with facilitation skills, you learn. It's not long at work before we experience average facilitation.

Think of all the sh*tful meetings you’ve been in.

Meetings that:

😖ran over time

🤯were dull and disengaging

😠achieved few outcomes

🤢were dominated by a few/same voices

😱were unsafe or awkward ... the list goes on.

Bad workplace meetings contribute to bad workplaces and working environments. They're time wasting, energy-draining, enthusiasm-robbing ... feeding cynicism, negativity and disengagement.

Yuk!

If you're a leader or want to be, it starts with you at every meeting.

You can learn contemporary facilitation skills. Then you won't lead sh*tful meetings. 

'The consultant’s facilitation skills were average'

I heard this comment from a big company ... reporting on a big consulting firm’s management consultant... and how average their facilitation skills had been at a significant workshop event.

The fee that consulting firm charged for their services DID NOT MEET the value or expectation of the calibre of facilitation skills that were required.

And it was one of the BIG consulting firms.

You’d think - or assume - that the facilitation capabilities of management consultants would be contemporary, collaborative, impactful. They're always leading meetings and workshops as part of company transformations and consulting engagements.

But nope. It was average. Most average.

Time on your feet does not equal quality. Most of us think we're better at facilitating meetings and workshops than we are. It's like driving. Most of us think we're above average drivers. We're not. Some of us suck. We think we’re good but we’re average. Most average.

Premature solution giving.

When we’re thinking or talking in a meeting and someone jumps in with ’the solution’... Ta da! Big fanfare! Once they’ve spoken it’s as if no other solutions are welcome or matter.

The problem isn’t the person jumping in with the solution. They’ve had an idea and they’ve said it. Good on them!

The issue is with the meeting leader. 'Premature solution giving' is an example of what happens when meetings don't have an effective process.

I’m not talking about the agenda of the meeting, but the process or ‘way’ the meeting is happening.

Designing a process is a contemporary facilitation capability that today’s ‘leader as facilitator’ needs, so they can:

🌕 Create better and safer environments

🌕 Lead more productive meetings

🌕 Guide more effective team interactions

🌕 Respond more swiftly when some sh*t goes down in a meeting. (That is, no sweeping it under the carpet or ‘parking’ it in a carpark flip chart).

Learning the facilitation capability builds leadership confidence, boosts productivity and lifts psychological safety.

Urgh! What else kills that feeling of safety in a meeting?

The thing about experience is: it’s different for everyone.

The thing about experience is: it’s different for everyone. Even the same event is experienced differently by people. How do you make the most of experience in an organisation or team?  I’ve shared some advice and suggestions like:

🗺 Use experience maps

🕘 Schedule an experience share meeting

📌 Put experience on the agenda of regular meetings

❣️ Protect people while they’re presenting their experience maps.

And it’s helpful to remember the power of ideas. Any two ideas can be connected, creating an incredible third idea. Their experience plus your experience, plus the situation you’re all in now, it can be combined to solve what you're working on.

Bringing the experience of your team together, to be used together, tapped together and understood together is better than information sitting in a spreadsheet cell or filed away in an enterprise people system. Make experience something of the ’now’, talked about and acknowledged in the now, not just of the past - when it happened - and you’ll bring your team into a strong position able to cope with the future.

>>What experience do you have that you just know will set you up for the future?

Hidden experience is a huge cause of productivity loss

This week I’m writing about experience people have that you might be ignoring. A barrier to hearing people’s experience is often the leader’s resistance to it.

- Why wouldn’t you want to know about expertise that exists in your team?

- Why wouldn't you want to know this information?

- Why wouldn’t you want to hear it?

‘Why don’t people listen?’ author, Hugh Mackay says we don’t want to listen due to the fear that what we hear will change us.

Australian Olympic athlete Cathy Freeman says 'when I'm in a bad mood, I don't listen.'

Oscar Trimboli, author of ‘Deep Listening' says by not listening ’the same issues keep occurring therefore people are blamed.’ Excuses like: No time Too much to do Too hard Too many people to get through ...are excuses with simple answers.

It takes effort and empathy to pay attention to people, especially when they're sharing their story, and it’s not about you. New ways of working require us to change what we do so we can make progress through these tricky times. To listen and learn from others is a key part of this. And for many people this indeed is a 'new way of working'.