The complex culture of the meeting

They’re groaned at, suffered through and widely reported to be up to as much as 50% a waste of our time. 

Meetings. 

Every meeting you’re in is a complex construction and reflection of the culture in which it exists. 

Online or not, there are elements and behaviours in meetings that 
- include and exclude people
- accelerate and slow the pace of progress
- make the workplace more or less safe
- generate and ideate ... or stagnate and eliminate. 

This article from the World Economic Forum asks us a series of questions about what we do and how we lead in meetings. 

Do we any just accept the toll that poorly led meetings inflict on people and culture? Even when better is possible?

For your own meeting effectiveness and for those you meet with, check through the questions here and take a cultural look at what’s going on when we meet. 

To draw out from others

How are you at the skill of elicitation? Can you draw information and contributions out of people? 

Why elicit : because they’ve got something to contribute or expertise we need to tap into. 

Elicitation isn’t just asking one question and then waiting for the answer. It’s more often about an ongoing conversation, back and forth. It’s getting to the point, finding the key information, uncovering the challenge or problem or insight. 

We can’t wait until people speak up or ‘lean in’.

To elicit is to actively collaborate with someone to help them contribute and give. 

It’s asking, encouraging, clarifying, listening, hearing, repeating back, wondering, probing, asking, listening...

The problem is, we often don’t allow the time even though it’s a key component of engaging others and uncovering important insights.

Don’t wait for people to eventually feel safe enough to speak up. 

Take the time and plan for how and when you will engage, ask and elicit from others. 

What’s your sequence of questions

When we need to gather information from people, engage with them or elicit details, it makes sense that we ask questions. 

In preparation for that conversation, collaboration, interview, podcast, enquiry, meeting or consultation... what’s your question sequence? 

‘Winging it’ lacks strategy and can miss out on important things. Even though we may like to ‘go with the flow’ of a conversation, you can still prepare a sequence of questions and riff or flow within and around them. 

Consider:
What do you need to find out?
How will you get things started?
How will you open it up?
How will you dive in or probe further?
How will you determine what the real focus/problem/situation is? 
How will you bring things to a close?

Questioning is a learned skill and our mental cupboards that store questions are in need of a tidy up, refresh and renew.

Instead of thinking of ‘a few questions’, consider the sequence that will get you where you need to be ... efficiently and effectively. 

What’s the order, what’s first and where is it going? 

Bringing 3 skills together

A skill on its own is good. Another skill... even better. Three skills? Three times the goodness! 

The skills and capabilities we have work well on their own. But when they’re combined and integrated - even better. 

Working with a group of business analysts recently, we took the three skills of :
- questioning 
- facilitating
and
- visualizing 
and integrated them. 

Beyond just using the skills on their own individually, one then the other, then the other ... we used all three at once. Integrated. 

Engagement was better. 
Elicitation of requirements was easier. 
Progress was faster. 

These three skills can work well with each other, leverage each other and make our roles and challenges easier. 

For the team of business analysts, it was an experience I call a ’skills lift’.

Greater confidence and capability. 

And an exponential return on one, two, three skills, multiplied and amplified when they’re working together. 

‘Any questions’ isn’t the only question

If there’s silence, people may not know what to ask; perhaps they don’t have anything to ask!

Maybe they’d like to share a story or an insight or make a comment. 

Comments and opinions have had a bad rap over recent years. 

Remember what would happen at a conference? Someone would approach the microphone and they didn’t have a question; they had a comment. They wanted to add their view and we’d get snappy about that. “Hey dude, questions only please!”

Why don’t we want to accept comments and opinions? Why are we only after questions? 

Question and answer is an interview or interrogation. It’s not really a dialogue or conversation. 

It’s a limited view of contribution, participation and interaction. 

Let’s allow anything!

I’ll often say ‘so ... questions, concerns, comments, compliments, complaints?’ 

That usually brings a smile to people and opens up the scope for all that is invited and welcomed. 

And then come all of their wonderful contributions, stories, learnings and insights. 

Magic!

‘Any questions’ is not the only way we can engage and connect with people. 

Invite more.