To be able to facilitate better is one of this decade's critical skills for leadership

These elegant, collaborative and engaging capabilities aren't just for trainers, presenters or coaches.

Executives, business analysts, project managers, middle level team and people leaders and those new to managing and leading experience the benefits of being able to:
🌕engage with a group or team,
🌕draw information from that group, and then
🌕help them collaborate to achieve an agreed outcome.


Leaders can do so much better to create the right environment and set up the processes that will help that team work together and collaborate.

But make no mistake, facilitation is not ‘soft’ work. 

Better Facilitation will help you balance:
- Achieving outcomes
- Boosting engagement
- Driving productivity
- Encouraging contribution.

Make meetings and workshops better, engagement and collaboration better ... and results and impacts better.

Engagement myth : ‘Once you lose them you lose them’.

It’s not true. 

We lose focus and attention all the time. As leaders, speakers or trainers, we can’t hold people’s engagement all of the time. 

So yes, we will ‘lose them.’ We all drift away. But it doesn’t mean they are forever ‘lost’.  

Attention ebbs and flows. We can’t give 100% attention, 100% of the time. 

The task becomes: how do you get them back... and when they come back, how do you catch them up with what has been happening - whether they’re ‘gone’ for 15 seconds or 15 minutes?

The work then is to firstly DESIGN for engagement. 

And then to invite, welcome and DELIVER for reengagement. And repeated reengagement, because our attention lapses. 

Rather than the control freak in us expecting or demanding 100% attention, work to earn engagement and to hold it, understanding that it will leave at times. 

And then work to always encourage and welcome re-engagement, whenever it comes. 

Consuming or distilling

As we start a day fresh with optimism of what could be, we also start with fresh capacity to take in information. 

But then it comes, the stream of content, questions, information, presentation, reading, listening. 

So. Much. Information. 

We do expect a lot from this wonderful mind of ours! 

With so much information to take in, as we consume it ... do we also distill it? 

Consuming information is a bottomless pit; there is always more we could attempt to take in. 

So how do we distill? Or do we even? 

To distill is to refine and purify. 

Water. Fuels. Alcohols. Gases. Oils. Essences. Many vital products are achieved via distillation. 

Taking out some bits and keeping them. Discarding or using other bits in other ways. 

What’s our distillery for all of the information? 

How do we refine what we’re hearing, learning, taking in?

We need to get the essence of each meeting, conversation and dump of information. To take control and avoid being swamped or overwhelmed. 

When we distill, it’s easier to share and consume. 

And for others to distill. 

And this is the process. 
Just a sip. 

Build engagement slowly

Starting with a bang in a meeting may seem like the way to get people’s attention - but the reverse can also be true. As we join the next meeting in our diary, we bring with us a hangover from the previous one.

The previous meeting could have been overwhelming with too much information, or frustrating in how decisions weren’t made. It could have been time wasting or unclear or .... highly entertaining, interactive and uplifting!

Every meeting leaves us with a kind of hangover that we need to unload or process. The guide then for facilitating or leading better meetings is to build engagement s-l-o-w-l-y. Slow and steady style.

That means:

> Not putting people on the spot at the start, or ever

> Not making them look foolish, and

> Not making them wrong.

It’s easy to put people off or get them offside in meetings - online or otherwise Ramp or build engagement with participants slowly, steadily ... even if you’re in a hurry to make things happen. There is plenty going on for people. Lead meeting speed safely.

What kind of uncertainty

If these are “uncertain times” for us, think about what kind of uncertainty is it for you. Uncertainty couldn’t be a blanket cover, one type or one size fits all ... could it?

It’s worth exploring uncertainty further so we aren’t just generalizing about it.

There is:

Uncertainty that is confusion.

Uncertainty that is lack of knowledge.

Uncertainty that is indecision.

Uncertainty that is doubt.

Uncertainty from not knowing or being unsure.

Uncertainty that is variability.

Or the ‘subject to change’ type of uncertainty.

Much gets gathered under the one label of uncertainty ...but getting greater fidelity could help. In meetings, conversations, presentations and packs of information, go a way further than listing the U of VUCA as a generic brand of uncertainty.

Go further to get more certain about uncertainty! 🤩 You’ll be known for greater clarity and help guide a team through doing better work.