Naming the struggle

While guiding a group with mentoring advice recently, the most common statement in their questions and sentences was, ‘I’m struggling with…'

Learning, growing, changing and adapting is indeed a struggle. 

And it’s being magnified further in these times! 

Struggling - in less violent terms - is about doing one’s best, but I wonder, what is it that we are doing in struggling?

Are we :
- Getting used to ...
- Annoyed or frustrated with ...
- Trying to understand ...
- Debating or weighing up...
- Confused about ...
- Taking longer than we expected?

All of these situations could indeed be a struggle. And I wonder if that feeing of ‘I’m struggling with…’ is worth redefining or renaming, rather than bundling it all up as struggling. 

Acknowledge it is a struggle. Yes. 

And then explore what else it is: whether it’s a frustration, an obstacle, a question, or just another a step along a path of change. 

Perhaps it’s more challenging than we’d liked, hoped or expected. 

Making sense in healthcare

As health services the world over have adapted and responded to the impacts of a pandemic, they have been Sensemaking. 

On one day they had a level of knowledge or understanding ... and then new facts, results or data came to light. This changes their perspective and in turn influences their next responses and actions. 

While changing situations might annoy some people, the role of change and Sensemaking in the health sector is vitally important. 

As health services respond, they observe, monitor and track to make sense of what’s going on. 

No system is perfect or faultless. 

They observe and understand what is happening ... and we can too, in our industries and sectors. 

What about you : What actions are you taking? 
What is happening as a result of your actions? 

We make sense as new information comes to light. 

🙏🏻Here’s a ‘thank you’ to healthcare workers the world over. 

Where overwhelm and overload come from

The words were right there in the job ad - “must be able to multitask”. 

Does the employer really want someone to join the team who: 
- Divides their attention across multiple tasks. 
- Stops and starts those tasks. 
- Juggles too many things at once. 
- Doesn’t finish them. 
- Wastes time. 
- Lowers their IQ. 
- Feels overwhelmed. 
- Is exhausted at the end of the day. 

And will show up and do it all again tomorrow?

Sadly this is what multitasking looks like and what it’s doing to us. 

Our inability to focus for longer than a few minutes is getting worse. An employer looking for multitasking as a capability is crazy.

C. R. A. Z. Y. 

The rise in our overwhelm and overload is made worse by dated work practices and expectations like ‘must be able to multitask’. 

Thinking it is efficient is an old way of thinking, working... and leading. 

A daily battle of multiple multitasking sessions leaves us overwhelmed, overloaded and exhausted. 

How to work instead? 

- One thing at a time. 
- Stop starting. Start finishing. 
- Focus for shorter periods of time.
- Take a break. 
- Focus again. 

It’s more productive and efficient. And it’s easier, simpler, kinder and smarter for us all. 

‘Does that make sense?’

We ask this question when we’re thinking, talking, meeting, training, and presenting. 

It’s to check with ourselves - am I making sense to myself? 

And then ... am I making sense to you? 

It’s kind of asking, ‘Do you get it?’

We use the phrase ‘making sense' habitually and unconsciously. It’s a human thing. 

We develop our natural Sensemaking abilities as we learn and grow up. 

But given the changing and uncertain world we live in, being able to build and accelerate our Sensemaking capabilities means we can get to decisions sooner. 

And then take action sooner, despite the uncertainty. 

When you hesitate and procrastinated it could be because things aren’t making sense. We may keep plodding along waiting until they do. 

But if we use some Sensemaking tools and techniques, we can move on from indecision and hesitation... to action. 

It’s quite empowering and momentum building! 

Listen out for ‘does that make sense?’ It’s a sign we are most certainly in Sensemaking mode for ourselves ... and others. 

From anxiety to action

In these times of great change and uncertainty, anxiety can show up. 

What’s happening? 
How will things change again? 
What will happen next? 

There are many questions and confusion can be common. 

To help allay fears, reduce anxiety and take a step towards greater certainty, Sensemaking can help. 

Healthcare workers for example, are making great use of Sensemaking. 

Working in changing and uncertain situations means they need to ‘make sense’ of what’s occurring. It helps them professionally and personally and is part of the delivery of healthcare services. 

To make sense, we can use stories, data, tools and templates. 

You can ask: 
- What’s going on? 
- What’s the story?
- What do we need to do? 

It’s a deliberate step that can help any of us shift from the swirls of anxiety ... to the steps of powerful action.